“Thanks Thomas! His friendly demeanor and customer service was amazing. The way he answered all Mackenzie’s questions was a true demonstration to his professionalism and commitment.“
“Ace Bedbug Exterminating was by far and away the easiest bed bug exterminator to deal with and most reasonable price I got when my bed bug issue cropped up about a year ago.
It was a Sunday night when I felt something crawling on my leg while sitting on my couch, and I grabbed at my leg. When I opened my hand it revealed something that looked like a bed bug, and indeed it was.
While our infestation was minimal (we saw 2 bedbugs in 2 weeks of visually monitoring and a canine inspection confirmed it was only in 2 rooms), the estimates I was getting to resolve the issue in my 3 bedroom home were astronomical. A competitor quoted me $6,000+ for a heat treatment which carried no guarantee on it. And the reality of it is, all you need are a few eggs to survive the heat, and you have to start the removal process all over again. Additionally, they suggested a separate treatment with vikane gas, which as it turns out, can be harmful to people if used to treat older furniture. I think that would have been an extra $2K between the gas a truck rental or so. And then we also would have had to remove personal items from the bedrooms, etc. The competitor was happy to refer me to a mover to get the items out of the room. I think that estimate was another $1600 or so.
When I called Luis at Ace, he was able to give me a ballpark estimate over the phone and confirmed it with a free-estimate in-person. It was less than half the price of the $6K estimate from the competitor... But the Ace service included a guarantee. Another one of Ace's competitors wanted to charge me something like $150 for an in-person estimate. Horrible.
Ace uses the Aprehend bed bug treatment, which is basically an amazing science-based bio-weapon that is only harmful to the bugs. The bed bugs crawl through the invisible film left by the treatment, but it doesn't kill them instantly. Instead it clings to them, they bring it back to the nest, and it's there at the treatment spreads through the colony and begins breaking down the bed bugs' from the outside in.
Ace's competitor that quoted me $6K+ for the heat treatment also lost points because they bad-mouthed the Aprehend treatment when I asked them about it. They said it was oily, messy and would leave a residue and mess. Maybe that happens with amateur exterminators, but that was not my experience. After Luis left, I inspected everywhere he was supposed to spray and there was no visible trace of the Aprehend.
Suffice it to say it has been a year, and we have not seen a beg bug since.
In addition to treating my home, Luis treated my car with another product called CrossFire (the Aprehend would not have survived in the heat of the car).
Additionally at the time, my father was living with me and he was a chair-bound dementia patient, which would have made treating the house a major challenge if not for Luis' kindness. Luis came and treated the house on the first day, and we isolated my Dad in his room for about 3 hours. Then, the next day, Luis came back and treated my Dad's room at no extra charge. What can you say about someone like that, other than to know there are good people in the world who will go above and beyond in difficult circumstances.
The problem with bed bugs are the exterminators. Most of them are bottom feeders who are looking to sell and upsell you on expensive treatments that carry no promise of success. That's not the case, thanks to Ace's guarantee.
Dealing with bed bugs has been the one of the worst experiences of my life. But it's not the bugs. They're actually easy to get rid of and more of an inconvenience, as they are harmless and unlike, say mosquitoes, which actually carry and spread disease. But Luis was not only a great exterminator, but very kind in going above and beyond given my Dad's situation. Thanks Luis!“
“Kapture came out to my rental in 24 hours. The technician, Tatiana, is amazing and fast. The best part of this company is they don’t have to bother me anymore. They will come back every 3 months and reach out to schedule the appt with the tenants for me. Excellent!!!!!“
“My technician Jessie went above and beyond to make me feel comfortable and answered all my questions. He displayed a very high level of knowledge in his field and performed his job professionally; I highly recommend this company to everyone. Thank you“
“Great service!!! I called them and they had someone come and exterminate immediately!!! Have no had any issues since. They are great and really cater to the client. Thank you so much we really appreciate it!!!!“
“Office staff was very friendly and efficient also Ken V ....was very professional and courteous, he did a great job of making sure we had peace of mind as to our rodent and wasp problems. I recommend them highly ?“
“Drew came for my quarterly pest check and cleaning. He was very polite and professional. I had mentioned that both my sons were home with me that day as they had off from school. He left two coloring books for them! Completely unexpected and incredibly polite. Great employee and a great person!“
“They were very professional, nice, worked quickly and took care of our wasp problem! They charged within what they quoted with no hidden fees or subscriptions necessary.“
“Great service, very responsive, knowledgeable, fast acting. Ralph was very good, even followed up quickly to ensure everything was sorted. Highly recommended“
“I have been having problems getting an exterminator to come & investigate our bee problem. I called ACME & had an appointment the next day.David, the exterminator, arrived on time & went above & beyond to help.He was professional, friendly & knowledgeable.Our problem has been solved.If I’m ever in need of an exterminator again I will not hesitate to call ACME.Service: Hornet & wasp extermination“
“I had to deal with this company several times and all times have been successful. When I moved in a new apartment and when I had visitors. They call and come right away and they call to follow up. They are amazing. Your buck stops with GAIA!!!!“
“It’s the first time I have had to reach out for this type of service and I didn’t know what too expect. It was amazing how they are there to help you understand what’s happening and what needs to be done. They came fast and did what they needed to do. They will be back to do a follow up which gives me peace. I will recommend their service to anyone. Thank you Speedy!!!“
“Had a great experience with Get’em Pest Control. Santiago was able to take care of the yellow jacket nest in my home immediately. He was so responsive and helpful. Will def recommend him to others!!“
“Mark came out on a Sunday in the rain to address the bee problem I had under a bedroom window. His pricing is fair. He is very professional and knowledgeable. I highly recommend Mark and Busy Bee.“
“Jim helped us with a recent ant problem. We called Jim after noticing ants in our kitchen and bathroom, Jim responded that day did a thorough inspection of our house and property. Bate traps indoor and outdoor treatments were used. It did take a two treatment's but have not had any ants inside house in over 2 weeks. I recommend Jim he is honest, responded quickly, and got the job doneThanks Jim“
“Owner has over 30 years experience in pest/rodents... He is also honest and fair with pricing..Removed a raccoon mom and babies from my attic.......The guy knows animals and their behavior...I definitely recommend him...Service: General wildlife removal“
“One of the best pest control companies in the city . They there on time and they get the job done with no problems. Victor is a professional and a funny guy so he will make you laugh and get the job done correctly and efficiently. I’ll recommend Victor and his company every time“
“Terrific technician came to the house today. Manny was thorough, knowledgeable and respectful of our house. Price for this service did seem a bit high, but we can call back within 3 months for another treatment, which is a very good policy.“
“To be completely honest, I had my reservations about this company's ability to eradicate the termites in my home at first. They did so swiftly as well! Anyone in need of pest treatment should contact this business, in my opinion.“
“Great experience all around with Jerome including knowledgeable about areas beyond peat control. Very knowledgeable and professional.“
“Sean was very knowledgeable about the job and took his time to explain the process to me. He did a thorough inspection of my apartment and identified the problem areas and knew where to attack the issue. I highly recommend them to family and friends. Thank you again !“
“Lena and her team were amazing. Not only are they responsive, timely, and thorough. She remain available to answer any questions.“
“Tony has worked for our 150 year-old building on three occasions. The first time, our upstairs tenant reported a mouse problem. A previous exterminator had come but the problem persisted. Tony boldly pulled out the washer, then the stove, looking for holes. The stove showed the source of the infestation. Later when the city dug out the street we had rats in the basement. Tony was patient and thorough in locating the holes, advising how to refill them and laying traps. He also advised on different ways to get rid of odors. Once the holes were filled by a mason, all has been quiet. He spent upwards of an hour on his last visit, full of advice and showing experience in locating points of entry. His long experience and vigorous approach get results.“
“We've been relying on Queens Exterminator 24/7 Pest Control for our home's pest control needs, and they've been absolutely fantastic. Not only do they offer the best prices in the area, but their service is exceptional. They're consistently punctual, and ever since they started servicing our home, we've had no issues with pests. If you're looking for reliable pest control for your home, I can't recommend them highly enough.“
“I am incredibly satisfied with the services provided by TOTAL EXTERMINATION. You know exactly what you're paying for...
Their pricing structure is not only competitive but also inclusive of digital reports that provide comprehensive details and images of the service performed. They prioritize long-term solutions rather than quick fixes. Knowing that they guarantee a response within 24 hours provides peace of mind, especially when dealing with urgent pest situations. I highly recommend their top-notch service to any building and facilities management seeking efficient and reliable pest control solutions.
Professionalism+ transparency + dedication = EXCELLENT Service“