DMR Design Build LLC

Nov 2023

I really didn't want to write this bad review because honestly, David Rand is very kind and ambitious and I understand how important reviews are for a company, however, I am left pretty dissatisfied with DMR. We purchased a 1950s home with a very outdated kitchen that my fiance and I wanted to get fully remodeled. We hired David to do the job which consisted of ripping out 2 walls, and redoing the kitchen floors, cabinets, sink, installing all new appliances, the whole deal. We also gave the entire house a bit of a facelift with painting the interior and a few other minor things. To summarize, there was a total lack of communication from David as well as overpromised timelines that didn't seem to add up. To give context, the project was supposed to take 6 weeks and instead, took over 3 months. There were several days where workers wouldn't show up even after David texted us letting us know that they'd be there the next morning. We were constantly hounding him daily to try to understand updated timelines since not a single thing was compliant with the timeline he created. We spent days and a ton of money on paint samples trying to choose a color for our cabinets and without asking us, David changed the color of the cabinets suggesting they'd look better in blue as opposed to sage. The cabinets showed up and we were appalled that he'd change the color WE CHOSE without asking first so we made him get them repainted at no additional cost. They were repainted but the quality of the painting job decreased and the paint is already chipping and it's only been a month or two. We ordered a new front door and paid for it but it "hadn't been delivered" by time the kitchen was completed so he let us know that he'd be in touch once it had been delivered. Weeks went by with no communication so we took it upon ourselves to reach out about the door....he responded once saying he needed to go pick it up, and then we texted him every single day asking for an update and he never responded. To this day, we are unsure if we're even going to get that front door. Fortunately, the kitchen did turn out beautiful however, I would not recommend working with this company. About 3/4 of the way through the project we started looking into other contractors to finish the job because David wasn't delivering on his promises and we were so tired of waiting around for this project to get done. I'd strongly advise finding another contractor. The lack of professionalism has been mind blowing to us.