“I have a Samsung S21 Ultra. The back was coming off so I took it in to get it re-glued. The tech told me that the battery was swollen and pushing on the back and that the battery needed to be replaced. He showed me the battery and it was swollen a bit.
I was quoted what I thought was $18 or $19 dollars but that he would have to order the battery. I had no idea what a good price for a battery is, but this seemed reasonable and not worth price shopping, so I said okay and I returned the next day after they texted me that the battery was in the store.
They changed the battery and re-glued the back while I waited and it took less than the one hour I was quoted.
I was told the total with tax would be $90 is dollars. After being quoted “It will be $18 or $19 dollars.” I was shocked. The tech has a foreign accent and so I then realized that what I heard was wrong. It wasn’t that I wasn’t paying attention, the accent was such that I heard $18 or $19.
The tech could see that I was pretty upset about the misunderstanding and gave me a small discount.
After I left, I called a few other stores to see what they would charge and found out that this is a fair price. The problem is that the tech, due to his accent, didn’t set my expectations correctly.
I see that this business has over 700 reviews and all seem to be 5 stars. Based on that, I think this was a simple misunderstanding. I don’t want to cause the tech grief, but I do want to provide the feedback that, especially with your accent you have to make sure a client understands you when you are quoting a price.
I think he was truly sorry about the misunderstanding. I don’t want to jam a good business up over something like that. Overall the service was excellent with that exception.“
“I’ve been goin here for years they always fix my phones and do a great and fast job- Highly recommend“
“This place was amazing they helped me put on my screen protector. Super friendly too!“
“Had a great experience very reasonable pricing, fixed my son's phone screen, very happy with this service. Will recommend. Thanks“
“This service exceeded any expectations I may have had. My husband has had and used his iPad for several years. He told me that he was not able to charge it any longer. I figured, probably time for a new iPad. On a fluke, I just happen to Google Phone Fix it. And up this business. It is a mobile business, I think the gentleman must’ve been close by. He was at our house within five minutes, My husband walked out to meet the gentleman, (Sam) they met in our driveway, Sam took the iPad into his vehicle.. My husband came back in the house. I got a phone call, in less than five minutes telling me that everything is working perfect now. That was shocking in itself. I met Sam as I walked outside, sure enough the iPad was working perfectly. All this for $50. As we sat in the comfort of our own home for five minutes. I have to say I was pretty blown away. I wish everyone conducted business this way. I HIGHLY recommend this company. Sam was extremely polite, professional articulate, and a true gentleman. Made our day!“
“10/10 customer service and affordable prices , WHEN I SAY AFFORDABLE I MEAN IT !!!! Fast with the repairs and made the phone look brand new !“
“Well rounded bbq spot just outside downtown Charlotte. Most sides are shareable so order a couple for your table. Noble Smoke is more upscale than your average smokehouse with a restaurant vibe than a pickup and go place. Plenty of whiskies to try along with a well thought out cocktail menu. You could come here and just enjoy sports on the TV and drinks without ever ordering food. I don’t know why you would do that but you could!“
“The $99.00 annual fee is worth it's weight in gold! Covers up to 5 devises. They have repaired my computers many time of their ailments remotely, giving me absolutely no down time and all with no trips outside my home. Stunningly valuable in my estimation.“