Roto-Rooter Plumbing & Water Cleanup

Roto-Rooter Plumbing & Water Cleanup is a Jackson-based company that has been in operation since 1935. They specialize in plumbing repair and drain cleaning services, offering 24-hour emergency service with no additional charges for after-hours or holiday calls. The company provides free estimates for their services. Roto-Rooter is known for its professional emergency service, with uniformed, licensed, and insured plumbers ready to address a variety of plumbing issues. Their services include repairs for kitchen and bathroom plumbing, clogged drains, toilet repair, burst pipes, and water heater repair. Customer experiences with Roto-Rooter have been mixed. While some customers have praised their prompt service and professionalism, others have reported negative experiences. Some customers have highlighted the efficiency of their service, with plumbers arriving quickly to address urgent situations. They have also commended the plumbers for their expertise and ability to resolve complex plumbing problems. However, some customers have expressed dissatisfaction with communication and scheduling issues. They have reported instances of missed appointments, delays, and a lack of clarity regarding timelines and service updates. Despite these challenges, Roto-Rooter has taken steps to rectify customer concerns and demonstrate their commitment to customer satisfaction. They have addressed negative feedback by sending additional technicians to complete repairs and ensure customer satisfaction.