“From Nov. 2023 UPDATE: I called and requested that Carpet Direct please speed up our carpet install if at all possible as we need to use our home for Thanksgiving. They did do it but only a couple days before the holiday so still not enough time to set up the house and use it. I lost over 3 weeks time on this deal. Still my bad for not letting them know I needed it done in longest a week or two not a month! and my bad and his for not asking/telling about carpet that was in stock. Make sure to pin them down on the details because they don't ask or let you know up front if the carpet you choose is in stock. Also let them know how you would like to pay or finance your purchase or they will only ask for 1/2 down promptly when they come to measure your rooms with no other choice given at that time. When I went in to ask to finance the rest of my purchase and ask what was taking so long I was told I want too many bells and whistles. I consider options to pay and timing of install part of the business at hand.
I would rather give small business owners my business but for carpet and flooring I will be returning to the Big Box stores! Carpets direct only gave 12 months to finance. For such an expensive purchase Home Depot or Lowes will finance 18 to 24 months.
Oct. 2023 Seems like a great place to get carpet and very nice people but make sure to get all the details worked out like if the carpet you are getting is in stock or if it has to be ordered which I didn't do. I also didn't let them know when I needed it by which was in a few days to a week so that was kinda my bad and has made our home unusable for a few weeks waiting for the carpet order and install. Our furniture can't be moved into the bedrooms so there is no where to sleep presently for our family. I hope it comes in soon because "any day now" is not comforting. I just assumed it was in stock but it in fact had to be ordered and take weeks for them to get what I chose in stock and then we will have to arrange installation. If I had known or been told this up front I would have asked what do you have in stock right then and chose one of those? Also they have 0% finance advertised online but financing was not mentioned or offered when I asked about it and I then had to give half up front which has set me back a bit. Hoping to hear my carpet is in very soon.“
“Khara was amazing to work with! She made sure she had everything correct with my order and was very helpful in the decision process. Very informative!!! This place has several options to choose from. My family has been coming here for generations!!!“
“Great company. The work was done perfectly, the workers were efficient and nice. Couldn’t be happier.“
“Excellent job by this company.Very honest business owner and gives fair price. On top of that, they did my stairs for free. I have no complain.“
“Thank you for a great carpet experience. The entire process was filled with ease by your staff. From choosing a carpet, the measuring, to the installation, the process was easy. Your staff is wonderful, and we love our carpet choice!!“
“Very friendly and helpful, they have done 2 bathroom countertops over the past few months. Job looks great, the measurements were very intricate all came out perfect. Very Happy!!“
“We have just completed a second project with CBB and couldn’t be happier. Our kitchen was finished last year and our master bath a few weeks ago so this is a review on both projects.
Kitchen- we started working with a different company and were told we couldn’t have an island. There were so many problems with this other company including what we felt was going to be customer service issues that we scrapped the whole thing. I received three referrals from coworkers to try CBB and so glad I did. We were teamed up with a designer that is no longer there. She did a great job in helping us design our kitchen space and yes got an island. The designer left CBB as our project began and Andrea took over. The reason I say this is there were measurement mistakes that were made by the previous designer and not caught till some of the cabinets went up. This is where the customer service comes in. Andrea went above and beyond to assure us everything would be fixed and it was. Our floor refinishers damaged one of our cabinets and Andrea fixed that too! I can’t thank Andrea enough for the amazing job and over the top customer service that she provided. Greg Meehan and his team were the contractors and did an amazing job!
Bathroom- Wow, that’s all I can say. Devon was our designer and the two of us put our heads together and our bathroom looks amazing. I knew what I wanted and Devon got to work helping me pull it all together. Thank you so much Devon for all your hard work and we couldn’t be happier with the finished product. We used LVE services for the contractor side. I have never had contractors more amazing than this group. They were professional, courteous, and fun! Yes, they kept us laughing through the whole project. Thank you LVE for a knockout job and we definitely will be using you in the future!!
Do not hesitate to use CBB and Andrea for your remodeling project. Their attention to detail and customer service is A+++“
“Main Floor Covering , what a great experience! From David who bent over backwards to help me find just the right product within my budget to Lisa and her professionalism and Fred the Installer. I appreciated his expertise and experience . He did a beautiful job. I will be back to finish more rooms in my home.“
“This is the second time I have had the pleasure of working with this company. The last time was nearly 10 years ago and once again, the service and quality was impeccable. They truly work magic when it comes to restoring floors. My thanks especially to John and Jeremy.“
“Bernie & Trudel Flooring do a great job every time! High value jobs done to perfection, can't say enough good about them.“
“I recently hired Joe from Smiths Hardwood and Construction to refinish my hardwood floors in my home, and I couldn’t be more pleased with the results. From start to finish, Joe and his team demonstrated exceptional skill, professionalism, and attention to detail. I highly recommend Joe and Smiths Hardwood and Construction for any flooring needs. They exceeded my expectations!“
“Larry was on top of his game. Very knowledgeable about flooring. Installers were on time were efficient and cleaned up when finished.
You would do well to see them for your flooring needs.“
“Jenny did an awesome job, she matched flooring to a color we had in living room already. I needed installation done asap, as my very pregnant bulldog was di to have her puppy’s in 5 days. They were very kind an got the job done the very next day! Momma an puppies say a big thanks again. Would definitely recommend WOF“
“Thank you so much to Alexander Sciddurlo and his team from the Bensenville location for being such great professionals and making things happen to meet deadlines and make a customer happy!!!“
“Like thos company. Worked closely with me on my carpet installation. I canceled the contract because I decided that my carpet currently in my apartment was ok. Promptly refunded my downpayment.“
“Discount carpet did a great job from start to finish.I want to especially compliment the installation team, who went above and beyond to install our carpet. the team was professional, respectful and very skilled.we are very satisfied with the finished product.thank you! Can’t forget beat our last quote by $1,500 win-win“
“Adam and Josh did the best job. Very conscientious and thorough. The work was beautiful and was done fast and done to perfection Would definitely recommend“
“Great job and fair cost to carpet our stairs to the basement- before and after
YEAHHHHHHHH“
“Bryan and Liz were a breath of fresh air! During a time where we had to repair from a basement flood, they were very knowledgeable and thorough for the rebuild. We would 110% recommend Innovative Home Repair and will be using them for our future home projects!“
“Stan is the man!! He was on time with the estimate and punctual when it came to do the job. Him and his son and brother in-law did and excellent job on refinishing my entire hardwood main floor.“
“Hell yah, staff is awesome. Nice lil showroom. Shoot, they have supplies and everything. Great place“
“We love our new floors from City Flooring Technologies. They not only look great they are easy to take care of.The flooring installers treated us and our home as if it were their own.We highly tecommend City Flooring.“
“Very organized and timely. Estimate never wavered. Extremely pleased with the final outcome of my kitchen.“
“I just had a team of three guys from Michigan Floor Coverings out to replace my bedroom and closet carpet. They did a terrific job. The carpet is high quality. The price was good. And the installers did a great job. I highly recommend them them for your flooring needs.“
“I love my beautiful hardwood floors! I would recommend them to everyone. Work was done on time and to perfection. And not to mention such reasonable prices.“
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