Valentine Eye Care - Donald H. Czelusniak, OD

Aug 2024

Dr. Christian E. Iyore with Valentine Eye Care had treated me in the past, then again during the summer of 2024. I was there to get a simple eye exam and a prescription for my eyeglasses. Dr. Iyore wanted to talk about dry eye treatment and he used all my appointment time to push his agenda. I signed a form saying no to the $39 dry eye scan and he ended up running this anyway. Dr. Iyore said he wasn't going to charge me - as though that made it alright. I left this appointment so confused about whether I needed progressives or reading glasses. My health insurance provided me coverage for up to six visits. I made a follow up appointment and specifically asked to speak with Dr. Iyore about my eyeglass rx. I arrived and was informed that since I wasn't there for dry eye treatment, the staff could help me. Dr. Iyore actually gave me a small wave while this conversation was happening in the lobby. I did not wave back! His staff wasn't helpful. I was about to start a new job so I would have bought whatever eyeglasses I needed and multiple pairs, regardless of insurance. I made an appointment with Dr. Valentine on 8/23/2024, hoping to ask questions and leave with a better feeling. I had met him once before and thought that would help. But he was cross, impatient and rude. He was so rude. He prescribed me bifocals, which the office never bothered to order. Like Dr. Iyore, Dr. Valentine just wanted me to sign up for the dry eye treatment. All I wanted was to feel good about my eyeglasses. As it stands, I don't have the right combination of glasses and my eyes hurt. I spent a lot of time trying to get their help. Altogether, I drove to their office for three appointments. Before that, I drove over another time because they didn't have my insurance in place. I would try another office. This office thinks they know what they're doing and they might if they listened to patients. They are too focused on their dry eye treatment. They also think their staff is capable of tending to technical patient questions and that's not always true. It's easier to help your patients and that comes from connecting and repeating things sometimes. I hope another office moves in the Leominster area.

Jan 2024

This has got to be some of the worst eye care I have ever received and I am used to dealing with the VA. Between my mother and I, we have had to go back so many times that I have finally just given up. Putting anti- glare on lenses after being told not to then charging for it. Giving my mom a weaker script than what she went in with and had to fight with them over and over to get the lenses correct and after over 10 visits she decided to just go to lens crafters to fix them. Receptionist was nice, BUT in a business as a receptionist it is business etiquette to wear a bra no matter the size of your breasts. My frames all the coloring is falling off and went in to get replaced, over a month later they finally come in and they are crooked, and do not fit my face correctly, so the guy trying to fix them bends the new frames to try and fit my face. Then my 92 yo grandfather is seeing double and they can't seem to get his script correct either to get him to stop seeing double...I will NEVER go back to that place, and I recommend you don't either.

Jun 2022

First visit here - left with mixed feelings. Reviews on other sites were mostly positive, and overall it wasn't a bad experience. I have insurance, however contact fittings are not covered, yet price was very reasonable. Pleasant office, friendly receptionist. The doctor was a bit aloof. I had questions and wanted to discuss my issues but she seemed disinterested, beyond giving me her assessment. She didn't rush me, more of a brush off. I had to remove my contacts for the exam - their set up for that is terrible. The sink is on one side of the room, the mirror on the other! Most other optometrists will give you a weeks supply of daily lenses gratis with the visit. Here I had to ask, and they were only able to give me 4 lenses total. The weirdest thing was that there is a sign saying you must wear a mask in the building and in the office, and they enforced with me. But while I was waiting, a woman came in without a mask, and they told her she was ok! She appeared to be a saleswoman for eyewear. Later, she was joined by a man, and he did not wear a mask either. I really dislike it when Covid rules are applied unequally. What's the point, then?