Shattuck Shelter

Oct 2022

Now I would like to leave a review about my stay at the Mirasol center for healing located in the building of the Shattuck. It's all female or who identify as female detox / CSS. The case workers were amazing along with the recovery advocates, they mean well. The clinical director means well and wants a beautiful program to help homeless, struggling with addiction, or transitioning out of jail/prison. My biggest concern was the nursing staff. There were a few nice nurses but a few who were not compassionate about the job position at all, just miserable to be there and took it out on us clients/patients. Especially while in ATS acute transitional services (detox phase) the nurses need to understand what is happening and how a patient will feel with withdrawal symptoms. I had two nurses who would not give me my dose of methadone because of a stupid reason while I was visibly uncomfortable, I had tk beg her and I started to cry like how degrading and humiliating is that? An hour before or an hour after scheduled med time is when you can receive your med. One nurse charged at a patient like she was going to swing on her the recovery advocate or specialist whatever her job title was had to hold the nurse back.....that was something I have never seen before in My life. The nurses aren't experienced in the detox addiction field at all and arguing with them to get your scheduled med is just totally inappropriate and needs to be looked into. The mirasol has ATS and CSS throw together along with people who come out of jail and it's court stipulated. That doesn't make sense to me. Patients should be seperated. It creates confusion, a big mess, arguing ect. Especially for ATS patients should be receiving their medications first before CSS or any other individuals who are on the floor. The ATS patients are very sick anyone who knows what detox is like but the medication schedule for ATS should be as needed , when needed, no excuses as to why the nurse can't dispense the medication because she doesn't feel like it or Is tired, mean while the ATS patient is suffering sitting in the chair waiting. People go to detox thinking they will be comfortable and I'm sorry but this place was the worst experience I've ever had. Yes detox isn't supposed to be fun, that's not what I'm getting it , I'm just saying who ever is hiring these nurses maybe they are contracted through companies I don't know but they need to fix this. You have patients who are detoxing on medical watch thrown with css who are blasting music in the common areas it's just very uncomfortable place due to the nursing issue and ats css and individuals coming out of prison all thrown together , they really need to separate them. Every other detox it's separated. Other than that the place is very clean , cute wall decorations, nice furniture they mean well and it could be a beautiful place to help woman but until they fix the nursing issue and hire experienced nurses who have worked in a detox it will always be uncomfortable. Also there was some bullying going on but what else is to expect with females, all because one individual was transgender there was bullying happening. The issue never was resolved, staff allowed the bully to remain on the floor. About to to the case workers your all awesome! Who took us out for smoke breaks in the rain, they were compassionate. Also Kat was my favorite recovery specialist or advocate she was so amazing compassionate understanding. Shout out to Georgia thank you for being compassionate. I could tell who liked to work in this field and who didn't. Donna thank u for encouragement and strength I hope the nursing dept changes for the sake of others.

Sep 2022

Absolutely garbage service. Wouldn't be able to pay to put someone thru this. Better off with other local hospitals. U literally have to bribe them in order to treat patients the way they should be treated. Once again steer clear from this place. I wouldn't put my worst enemy in here.

Sep 2021

Called to make an appointment to go visit a patient. I've been trying to go there to go see a patient and not able to get anyone the picks up the phone to assist me. The lady that answered ( wasn't pleasant at all) the phone told me she couldn't assist me because she had an emergency to call back later. I called back and got the same lady with the same response to call back because she has an emergency and couldn't set up the appointment for me to go visit the patient. I asked her if there was anyone else that could assist me she said no. She could of set up the appointment for me to see the patient and continue to tell me to call back when all she could of done was set up the appointment. Their customer service is really bad. they need more pleasant people to work there. They don't deserve any stars at all but you can not post review without doing so.