Eye Bar Boston

Jun 2023

I came to EyeBar solely for new glasses so I only dealt with the Optical Department in 2019. They probably/hopefully have different people working here now. At the time, they did not help with gauging existing fit, lens thickness, anti-glare suggestions, or even insurance. They were the only local store that sold the brand of eyewear, Vari, I wanted at the time and where I could do a one stop shop for frame, lens and have them do it via insurance. However, they offered their services to me with upturned noses as if I was a poor peasant. Typically when I've gone to an optical store they offer pricing, suggestions, customer service that will make me recommend them to others. My experience at EyeBar was the equivalent of walking into a hair salon, telling the stylist what I wanted, and me ending up with the hair brush and scissors myself. I had asked for a baseline pricing but was told over the phone they couldn't tell me anything because they didn't know anything about me. That's fine but instead of saying I can't tell you because I don't know anything they could have requested me to come in to the store or even asked do you know if you have high index lenses or do you need anti-glare? Even when I was onsite purchasing the glasses instead of telling me the difference between the cheaper and the more expensive anti-glare options they have, the associate simply looked at me like do you want the cheaper or more expensive one? Glasses are important and there was no empathy or understanding from the associate, which may be because she herself didn't wear glasses. Even if she did wear contact lenses, rather than making it seem like it was all down to money, if she simply explained the difference it would have been fine. If you can't make a suggestion like the better anti-glare will help with lights during night driving or you actually have the better anti-glare on your glasses now so you should stick with it, why are you even in the optical department. They did not look at my glasses to gauge the lens, the fit, the comfort, but only remarked they were broken, which I had already pointed out too. In terms of insurance, go in knowing what you are entitled to because they are not the optical store that will help you save money or give you what you're entitled to. I knew for my VSP plan I was also entitled to 20% off materials. It was like pulling teeth at this eyewear store for everything. Perhaps incompetence hidden under the guise of haughtiness is what brings the profits. At the end of the day my lenses were thicker than my current pair which were the same frame, the fit was terrible, and the customer service was so incredibly lacking that I didn't have faith in them helping me adjust my glasses. I paid twice the amount hoping I'd save time/hassle only to have twice the issues.

Apr 2023

Avoid at all costs. They have me the wrong Rx. I complained and they said this has always been your Rx. I knew something was wrong, my eyes hurt every time I wore my glasses and contacts. I had headaches and eye pressure for a YEAR. they tried to tell me it's normal and I just have to get used to it. I finally saw a new eye doctor and my Rx was wrong.

Mar 2023

I had to update my review after a few bad experiences with the opticians (not the optometrist, the Doctors have always been great). It started last year when I ordered new glasses and paid extra for the extra slim lenses. They came back thicker than my previous lenses even though my prescription barely changed and I hadn't ordered extra thin lenses on my previous ones. Please keep in mind, it is a 15 minute walk each way from where I live to this place. I called in, they told me to come back at which I did and after taking a brief look at the lenses, they completely dismissed my concerns. They kept saying that it was how it should be and wouldn't even measure the lenses until I absolutely insisted. I kept trying to make the above argument about how it doesn't make sense for my lenses to be thicker if I paid for it to be extra slim. Finally they stated they would call the lab but only after I left (that was weird). They did give me a call back later and lo and behold, the lab had made a mistake and will remake the lenses. So I had to go back AGAIN two weeks later. The lenses were still thicker than expected, but at least improved but at that point I couldn't be bothered anymore. When the optician placed the lenses on the new frames, they split a bit of the frame. You could tell because the two sides were unequal. It was the same type of split that lead me to get new frames in the first place, just on a smaller scale. I pointed this out and again, my concerns were dismissed. The optician literally shrugged. I was told at the point that I could just activate the warranty within the year and that I could activate the warranty for any reason, even if it was to just get new frames. Effectively, they split my frames, denied it, dismissed it when pointed out, and effectively just wanted me to leave. I later find out that what I was told was completely wrong about the warranty so I was also lied to at the same time. I used to come here because I thought the optometrists were great and I still do. However, with the poor customer service and treatment I received, it is no longer worth the journey when I have a larger Optometry office right next door to me. My partner and I have both already transferred our care over. It is rather unfortunately it came to a head like this but I can no longer recommend this place due to the treatment I received. Deception and gaslighting are terrible qualities for a business to espouse. I would still say the Doctors are worth it and the Front desk staff have always been extremely pleasant and attentive. Perhaps it may be better to get your glasses somewhere else?