“I love coming here! Shelby is the best. She is careful, considerate, and thorough. I've had a gel manicure and gloss on my hair. Both came out incredible. Can't wait to go back!“
“This salon is truly a hidden gem. The best haircuts I have ever experienced. She listens to what you want and proceeds with total professionalism. I have been going there for 4 years. One of her clients (20 years) brought me here and I have never wanted to go anywhere else.“
“I've been going to Andover Nail Spa for a couple of years and appreciate that it has so many pluses....location, service options, cleanliness etc. But what I appreciated most yesterday was the Lead Manicurist's (Naia?) willingness to correct an issue I had with the quality of my manicure. I returned late in the day, but despite closing time looming, Naia used the situation as literally a "teaching moment" for two of her staff, demonstrating for them how elements of the manicure should have been done to preclude a repeat of my particular issues. I understand services provided are not always done perfectly (that's life), but what is more important, is how well and quickly problems are addressed and resolved. Andover Nail Spa, and Naia in particular, have earned this 5-star rating by virtue of the professional manner in which Naia validated my problem, took action to correct it and, with immediate training, took steps to preclude a recurrence.....BRAVA!!“
“Best experience I've ever had in a nail salon! I was referred by a friend in 1997 and saw Michelle every 2 weeks for over 10 years.
I'm at the Hilton this week, booked a fill and a pedicure on Elm Street, paid $75 and $85.
My daughter and I were shopping, I saw "Nails by Michelle", 15 years later and her prices have hardly gone up!
Michelle is a gifted manicurist, but the best part of seeing her has always been her charming and giving personality.
I've never forgotten her. Andover, you are lucky to have her!“
“Beautifully done mani-pedi! Mary was delightful and attentive. I'm a "tenderfoot" and she was careful and gentle with my aching feet.“
“If I could give more than 5 stars I would! I had the Keratin/Goddess NanoPlastia Treatment with a haircut and am obsessed with how well it turned out! My typically dry, frizzy and curly hair now dries in a fraction of the time and needs NOTHING. It looks so smooth and healthy.
I wanted to get this treatment after having my second baby and dealing with hair regrowth and texture change. My stylist was super helpful, as was the owner, Eric. Before I even entered the salon he greeted me warmly and directed me. A couple of gentlemen that happened to be in the hallway at the same time volunteered "Good choice! Eric is the best when it comes to hair!"
Once I was checked in and seated, I was offered a variety of refreshments. Throughout the process I was made aware of additional services that the salon offered, but not in a pushy way, just a casual, oh-by-the-way addition to the conversation.
Plenty of parking, great atmosphere, knowledgeable and friendly service - I'll definitely be back soon!“
“Van is always accommodating and professional and does an amazing pedicure in a relaxing setting“
“Update: I called the shop to discuss my disappointment & they were able to satisfactorily resolve my situation. Everyone has an off day & I would be willing to give them another chance.
Awkward and pushy…. They seem to make a big deal about whether or not my old polish was gel or dip, they made me change technicians when they realized it wasn’t gel, then tried to push an expensive new gel product. I declined & then was told about a product that was like regular polish but dried quickly & was only $7 extra so I agreed to have that. While getting my pedicure I consistently told the tech I wanted a basic pedicure no message or exfoliation, ect just that new polish as I had a fresh tattoo on my leg. I left there with a bill of $107 for a simple gel removal & application (not a mani) and simple pedi with $7 extra polish..they were bound & determined to give me a higher bill and the polish on my nails are splotchy, I think the jar was old. Do not recommend you will be taken for a loop & will not get quality work. Will never be back“
“Thank you so much the service on this place is the best.
Nice, clean and very sweet people.
I recommend this place to everyone.
The best, best friend.“