“April 2024: (See Also: November 2023, Below) Well, they did it AGAIN! Were we ever in a pinch this time with a significant drain pipe leak in our condo effecting not only us but also the unit below us. What a way to meet your neighbors! This was perhaps the most stressful home 'issue' I have ever had to deal with - quickly and in real time!
Once again, Big Easy Services hit the ball out of the park!
From P.J. the scheduler, to Kerry the Office Manager, to the service guys Johnny, Sam, Kelek, Ronnie, and Ryan.
Great communications, customer service, and professionalism every step of the way.
Big Easy Services is certainly our preferred 'go to' New Orleans plumbing company!
Thank you everyone!
November 2023: What an incredibly positive customer service experience with Big Easy Services… and those types of encounters seem to be occurring less-and-less frequently these days!
I’ll admit it: I am a high maintenance customer… I ask lots of questions, I’m very particular with details and expectations, and I speak fast.
However, from scheduling the work with P.J. (and the many, many calls between us before, during, and after the work – and a moment of panic in between) to the actual work completed by Josh… we could not be happier.
We were replacing our kitchen and bathroom countertops and sinks, and we contracted with Big Easy Services to reconnect all the water supply and drain lines.
What should have taken a couple, or a few hours took much longer, and required him to make two trips for parts. Of course, there were a couple of unexpected hiccups thrown in there. Both employees were always extremely professional, and I know I must have tested them. The price for the work was fair too.
I wish I could give them a sixth star in their rating. We were first time customers for this work. While you hope to never need a plumber, the next time we do, we will be calling them!
“Noel truly cares for his clients and can mitigate any plumbing issues you may have. His character and integrity resonates through his company at every level!
A+ Company!!!“
“Outstanding company and thorough service. Professional and highly knowledgeable, and friendly. His work is top notch, and he explains the repairs in detail. I highly recommend him for all plumbing needs.“
“April 2024: (See Also: November 2023, Below)
Well, they did it AGAIN! Were we ever in a pinch this time with a significant drain pipe leak in our condo effecting not only us but also the unit below us. What a way to meet your neighbors! This was perhaps the most stressful home 'issue' I have ever had to deal with - quickly and in real time!
Once again, Big Easy Services hit the ball out of the park!
From P.J. the scheduler, to Kerry the Office Manager, to the service guys Johnny, Sam, Kelek, Ronnie, and Ryan.
Great communications, customer service, and professionalism every step of the way.
Big Easy Services is certainly our preferred 'go to' New Orleans plumbing company!
Thank you everyone!
November 2023:
What an incredibly positive customer service experience with Big Easy Services… and those types of encounters seem to be occurring less-and-less frequently these days!
I’ll admit it: I am a high maintenance customer… I ask lots of questions, I’m very particular with details and expectations, and I speak fast.
However, from scheduling the work with P.J. (and the many, many calls between us before, during, and after the work – and a moment of panic in between) to the actual work completed by Josh… we could not be happier.
We were replacing our kitchen and bathroom countertops and sinks, and we contracted with Big Easy Services to reconnect all the water supply and drain lines.
What should have taken a couple, or a few hours took much longer, and required him to make two trips for parts. Of course, there were a couple of unexpected hiccups thrown in there. Both employees were always extremely professional, and I know I must have tested them. The price for the work was fair too.
I wish I could give them a sixth star in their rating. We were first time customers for this work. While you hope to never need a plumber, the next time we do, we will be calling them!
Thanks everyone!“