About Norton Children's Medical Group - Preston
Norton Children's After-Hours is a reliable and compassionate healthcare provider for families with sick children. Despite busy periods, the staff goes above and beyond to ensure patients feel comfortable and cared for. The facility has undergone a beautiful remodel, featuring gray and black hardwood-like floors, and offers ample parking spaces. The wait times have improved, and the doctors do a great job of diagnosing and treating patients efficiently. The team is transparent about wait times and makes an effort to keep patients informed. The staff is kind, patient, and pleasant, making even the most stressful situations more manageable. With 24-hour service available at the Preston location, families can rely on Norton Children's After-Hours to provide top-notch care when they need it most.
This is our go to place when we have a sick kiddo. We came here on New Years Day at around 2 pm. Our two year old was being treated for at UTI. While the wait was about 4 hours and the waiting room was packed, the staff worked to make our daughter as comfortable as possible. The lady in triage, I think her name was Keisha, was so kind to our daughter. We were feeding our daughter lots of pedialyte to get her to go and test her urine. Unfortunately, she peed through her diaper and clothes twice. We didn't have two pairs of spare pants in the diaper bag, the lady in triage got us a size 7 diaper they had on hand and some mesh xray shorts so our daughter didn't have to sit...read full review
The re-model immediate care center is beautifully re-done with gray with black hardwood like floors. The outside is also updated as well. The wait time have improved to see the doctor because it is not as crowded. The doctor still do a good job figuring out your issue is and the whole process run smoothly. The restroom is located in the waiting area. Plenty of spaces to park, so you can't ask for more. This Preston location is open 24 hours a day.
I wish I would have got the name of the staff but it wasn't just one person who made this experience nothing less than 5 star. The team working past 2pm the day of Tuesday May 30th was AMAZING! I appreciate all the hard work and effort you guys put in. I called in and was told a 2 hour wait. Which is pretty high. Upon getting there there we're getting people in and out in a timely manner, and being so freaking nice to everyone that came and went. Upon me finally coming in and feeling like complete death they did nothing but try to make me smile and feel better telling me it will be better soon enough. I really appreciate everyone at this location and best believe if I get sick again I'm coming right back to you all! Thank you for your amazing work ethic! Keep being that A team!