Home Services at The Home Depot

Apr 2023

This is my third strike out at this particular Home Depot so I guess it's time to review but I do not like doing negative reviews. When I lived in Tucson, Home Depot worked for me all the time. I was a regular customer purchasing all kinds of home supplies. But back home in Indiana it just hasn't worked out for me. I just can't find what I'm looking for or they do not carry the products I need in their inventory. Today I was wanting to buy two items. A Black & Decker weed eater or trimmer/edger which their web site they had but in their store there were only two brands neither of which was B&D. One brand I never heard of or could I pronounce the name, the other brand, Milwaukee, was all cordless power tools. I have a cordless blower and they do not have enough power because they try too much to save energy to make the power pack last longer. I have two power packs and together they are barely enough to get the job done. I can't imagine using a cordless trimmer that would require even more power than a blower. In addition, every thing was locked up so I would have had to find an employee, with the key, to unlock them so I could put one in a box in a basket to buy. Not very customer friendly. This is not the case with their main competition in Mooresville, where there are five different brands and nothing is locked up.The other item I was looking for was a small barn made of wood, not metal or plastic. They had wood barns but they were too big and too expensive for my fixed income budget. I did find a 6ft by 5 ft shed for $799, but it was made of resin (plastic) and would not fit my needs. I'm going to be cutting holes in it for a pet door and making other modifications so I need wood to add shelving, etc.

Mar 2023

If you need extended warranty, do NOT buy it through Home Depot. We purchased the 5-Year extended warranty on our LG Washer and have had NOTHING but problems. Our washer has been down for 2 months now and I've had to call them 6 times to TRY and get it serviced. NO ONE HAS BEEN TO MY HOME YET TO EVEN TROUBLESHOOT THE WASHER. Extra fun side info - You can ONLY go through Home Depot for the warranty to be valid. Sounds fine until you try to schedule with one of these clowns. Their "preferred" appliance repair providers are a JOKE. After the 2nd no-call no-show, I call the 800# to ask them what they are going to do to get this resolved - how many times should I take off work to wait on your companies that aren't showing up? The supervisor this has been escalated to says "Well, we only show 2 providers in your area and we've used both". Really? That sounds like a YOU problem! I paid for this service and after everything you've put us through, THAT is your response? Not to mention, you can barely understand the people on the other end of the line. On the off chance you do happen to find someone to perform something called "Best Interpretation of English, they speak to you like you're a stupid hooker. I normally charge $2.99 a minute for those conversations, buddy.Anyway... at least it just my washing machine being out of commission for 2 months. Good thing it's not something like NOT being able to wash my husband's SKID MARK UNDERWEAR piling up in the corner affecting our day to day life in our adult size litter box happening in my dining room!!!!You shouldn't even get a star. Stars are for winners.Home Depot - after 16 MEGA LOADS this past weekend.... come do my laundry and REPLACE MY WASHER ALREADY!

Sep 2021

Home Depot took $16,495 of my money, set me up with a contractor and gave the contractor complete control over the project. Was told when I wrote the check to expect to be completed in 4 weeks. Came out to measure and was told 8 weeks. Contractor is weeks behind that schedule. does not show up when they say they are going to. Home Depot can do nothing for me. In all the weeks of this project I have received one call and one text from the contractor Home Depot set me up with who identifies themselves as Home Depot but they are not. because Home depot gives the contractor control of the project, they won't help with any issue you have. the contractor took a week and half to return my call after the third attempt to contact them in week seven of the project after not hearing anything from them