Geek Squad

Geek Squad provides repair, installation, and setup services for various types of technology at over 1,100 Best Buy stores. Their agents can fix most makes and models of technology, regardless of where it was purchased. While some customers have had negative experiences, others have had positive interactions with the staff. In some cases, customers have praised the helpful and knowledgeable staff, such as supervisor Thomas at the Skokie location, who assisted with trade-ins and offered competitive values. The Skokie location has also had issues with a homeless individual who has been allowed to stay at the store and has caused problems for customers, including one who was physically attacked. Despite this, some customers have still had positive experiences at the Skokie location, citing friendly and helpful staff. Overall, Geek Squad has both good and bad reviews, but some customers have been satisfied with their services.