As a customer of yours for a while, I’ve learned their customer service at Nordstrom is often unparalleled. Whether traveling or while at the Nordstrom Oakbrook Center, our customer service has ALWAYS been good. Today’s experience solidifies us as lifelong customers! True Story: We’d been at the mall since 1:30, and Nordstrom was the last stop. As usual, my wife was taking FOREVER… Short of the long, I left my phone in either the perfume section or women’s shoes. We left at 6:58 (2 minutes before closing) and were almost home when I realized my watch wasn’t connected to my phone. Called the store from Donyale’s phone, and they connected us to Maryam. After a brief discussion, she went on a hunt for my phone. I literally drove by my house to return to Oakbrook. Using the “Find My” app my wife begins pinging my phone, while Maryam went to the three locations where I may have left it. Mind you, it’s 7:30, and the store closed at 7.:00 She was determined to find it, and she began calling it from her phone because my phone stays on vibe 24/7 so I answered from my watch. Now she’s on the phone with me (via my watch), and over the system, I hear LP say they have a phone that had been turned in and is being pinged if someone is looking for it… Maryam then goes and retrieves it from them! At this point, I’m about halfway back (15 minutes away). She agrees to meet us in the parking garage, near where we prefer to park when shopping there and where they were exiting. They were exiting when as we get there, we laugh, we talk briefly with her and Gia (who’d just sold us perfume and was texting Donyale attempting to help), and I got my phone back. I appreciate her willingness to help as well as her due diligence! She went way above and beyond the call of duty, especially, being it was after hours! I thank and highly recommend Maryam and Gia…
Jan 2023
I truly enjoy shopping for shoes at this particular location! Because I wear a larger size and the shoe selection is absolutely incredible, I couldn’t ask for anything better, and I will continue to shop at this location.
Aug 2021
Nordstrom Oakbrook offers not only amazing inventory to their clients, but services that are exceptional as well! From in house tailoring, personal styling appointments with experts, and the best merchandise to offer, this store one ups their competition!
As a customer of yours for a while, I’ve learned their customer service at Nordstrom is often unparalleled. Whether traveling or while at the Nordstrom Oakbrook Center, our customer service has ALWAYS been good. Today’s experience solidifies us as lifelong customers! True Story: We’d been at the mall since 1:30, and Nordstrom was the last stop. As usual, my wife was taking FOREVER… Short of the long, I left my phone in either the perfume section or women’s shoes. We left at 6:58 (2 minutes before closing) and were almost home when I realized my watch wasn’t connected to my phone. Called the store from Donyale’s phone, and they connected us to Maryam. After a brief discussion, she went on a hunt for my phone. I literally drove by my house to return to Oakbrook. Using the “Find My” app my wife begins pinging my phone, while Maryam went to the three locations where I may have left it. Mind you, it’s 7:30, and the store closed at 7.:00 She was determined to find it, and she began calling it from her phone because my phone stays on vibe 24/7 so I answered from my watch. Now she’s on the phone with me (via my watch), and over the system, I hear LP say they have a phone that had been turned in and is being pinged if someone is looking for it… Maryam then goes and retrieves it from them! At this point, I’m about halfway back (15 minutes away). She agrees to meet us in the parking garage, near where we prefer to park when shopping there and where they were exiting. They were exiting when as we get there, we laugh, we talk briefly with her and Gia (who’d just sold us perfume and was texting Donyale attempting to help), and I got my phone back. I appreciate her willingness to help as well as her due diligence! She went way above and beyond the call of duty, especially, being it was after hours! I thank and highly recommend Maryam and Gia…
I truly enjoy shopping for shoes at this particular location! Because I wear a larger size and the shoe selection is absolutely incredible, I couldn’t ask for anything better, and I will continue to shop at this location.
Nordstrom Oakbrook offers not only amazing inventory to their clients, but services that are exceptional as well! From in house tailoring, personal styling appointments with experts, and the best merchandise to offer, this store one ups their competition!