Medical Clinics near Maryville

“Staff is very friendly & the care they give you is phenomenal. Visits are very quick and informative. They involve you with the care decisions within your child(ren) & make sure you're beyond satisfied with the decisions that are made. They answer any questions you have & explain the things you don't understand. Definitely recommend!“

“I've found the staff to be caring, maybe there is new staff from when the person two years ago was here. They remember my medical concerns and are careful with me. Both Dr. Schuler and Courtney take their time to listen and provide solutions. I've seen a lot of bad doctors out there, you are in far better hands here. I just watched an older gentleman have trouble getting up and the nurse asked if he was ok and offered help, he declined, but she had a big smile on her face.A star is dropped because their phone system is horrid. Sometimes I get a fax machine or sometimes I'm stuck in a call loop and can never get anyone. Other times I get right to someone. Inconsistent is why they lose the star.“

“Even when they are backed up with patients, they got me in and out fast and figured out my problem quick. Very nice staff“

“Edit: I received a call from the Clinic Manager and she informed me that they are aware of their phone system issues and they are trying to implement a new one so that the experience is better going forward. She also informed me that I can request prescriptions and schedule appointments through the online patient portal, which I was not aware of. I'm very pleased with how Heather has received the feedback and with the solutions she has provided me. I'm going to change this from 1 star to 4 stars.-----original review below-----DON'T EVEN BOTHER GOING TO THIS CLINIC.It is poorly managed and just gets worse. I have been going to this clinic for years. I've been trying to find ways to convince myself to stay because I love my PCP. My PCP, Delora Brooks, NP, is wonderful and she has given me the best care I have ever received. I moved out of the area and still drive to this clinic because thats how much I would like to keep her as my PCP. However, the clinic itself is awful to deal with. Their phone system is terrible. Some days you are directed through an automated system. Some days the line is constantly busy and you can't get through at all. About 90% of the time you're directed through the automated system only to be directed to voicemail, where the message SAYS that they will return your call, but they NEVER DO. I have a prescription that has to be written every month and can't have refills scheduled with the pharmacy. I've tried being proactive and calling a little early, but I leave a voicemail and no one returns my call. It shouldn't be this stressful to receive care. My pharmacy is out of stock on my prescription and won't be able to fill it in time before my current prescription runs out. The pharmacy can't transfer the prescription to another location they told me to call my doctor and have it moved to the other pharmacy that has it in stock, but now I can't get in contact with anyone in the clinic and we are about to go into a 3 day weekend. This is an absolute nightmare and it is 100% the fault of whoever is in charge of this clinic. I'm seriously debating looking for a new primary because it is just too difficult to deal with this clinic. It makes me sad, but I can't keep doing this every month.“