Optometrists in Homewood

“Staff very friendly. Eye doctor very thorough. Good experience. Would highly recommend this business.“

“Very Through Dr. that explains his process well & lovely receptionist with great customer service. I have an autoimmune & I need an extensive eye exam, which he provides excellently.“

“1st time here. I absolutely loved Dr. Kenneth Kirschner! He was so personable, knowledgeable & a joy to talk to. My entire visit took about 45 min or so. Now I will say— the administration at the front desk….*long pause* needs some work to say the least. I booked this appointment the beginning on Jan for Sat Jan 25, I am fully covered with insurance. Medical, vision, dental. One of the ladies at the front desk told me “oh you probably won’t even have your insurance yet so we might end up pushing it out to feb. odd of her to tell me as if she’s my employer or insurance provider?? lol. Anyhow— a couple days before my appointment, one of the ladies calls to confirm everything & my insurance…she tells me they looked throughly through the system & can’t find me I’m not covered. Impossible because i looked at my in network coverage & it’s indeed listed…I say ok that’s odd because I’m looking at my coverage & it’s active. After a few back & forth she tells me to call the next day to ask my insurance company exactly what’s the name of my vision coverage. I call the next day (day before my appointment) she again states yeah we still can’t find you with name, & DOB, etc. so we’re gonna have to cancel…..I say ok hang up. Now I could have easily went to a different place at this point because I’m not gonna be gaslit by a business but it’s close to my house. So I call my insurance back & once again they verify my insurance. I call the place back & tell them once again i have insurance, i have my member ID & everything (which they never asked for) so i call back a few hours later & explain to the other lady she transfers me to the initial woman…i told her once again my vision coverage…she goes ok one minute…MAGICALLY all of a sudden they find me? she goes “oh do you live on ….” Yes I do—“oh here they have your gender listed as unknown”……at this point I’m baffled & confused because how is that even relevant right now???? You should be apologizing for this entire confusion & back & forth. Like just say you all didn’t do your due diligence instead of coming up bs excuses just makes you look even worse. All in all— didn’t care for the front office staff simply off how this was handled. Loved Dr. Kenneth K. & my new contacts!“

“As always the staff is always professional, friendly, and warm! Dr. G is always very nice and professional. He is very informative“