Love this location. The layout. The machines, everything except the lady that works in the morning upfront is RUDE! I brought a friend with a guess pass to try it out and first thing a bad experience, instead of feeling welcomed the lady made US feel like we were asking for shelter or something like that lol
January 2024
Used to be great when it was a premium club. As soon as that changed it went downhill. Diana, the yoga instructor, is the only bright spot I’ve seen. Lauren is great as well.Steam room has been dying for months and finally gave up in the men’s locker room.For a full month the men’s restroom smelled like a Portopotty in July, thankfully that cleared up just in time for most of the showers to stop working. The wood needs to be replaced in the sauna, it’s been a while and it’s getting gross.There aren’t pins in half the machines (just buy like 20 and stick them in, done).Never enough collars the keep plates in place (same solution as above).The problems are all... read full review
December 2023
I love xsport I've been going for over 5 years I don't mind any shortcomings usually, but I went to this location for the first time and there was a woman working there with dyed black hair and braces who stopped me when I scanned in and yelled so loud that the whole room could hear her that I had a past due balance and exactly how much. I was going to pay it then and there but she just gave the most demeaning attitude and said I was not allowed in. She was extremely rude and clearly had no customer service skills at all I've always liked the front desk people at gyms for having good social skills but she was very spiteful.
Love this location. The layout. The machines, everything except the lady that works in the morning upfront is RUDE! I brought a friend with a guess pass to try it out and first thing a bad experience, instead of feeling welcomed the lady made US feel like we were asking for shelter or something like that lol
Used to be great when it was a premium club. As soon as that changed it went downhill. Diana, the yoga instructor, is the only bright spot I’ve seen. Lauren is great as well.Steam room has been dying for months and finally gave up in the men’s locker room.For a full month the men’s restroom smelled like a Portopotty in July, thankfully that cleared up just in time for most of the showers to stop working. The wood needs to be replaced in the sauna, it’s been a while and it’s getting gross.There aren’t pins in half the machines (just buy like 20 and stick them in, done).Never enough collars the keep plates in place (same solution as above).The problems are all... read full review
I love xsport I've been going for over 5 years I don't mind any shortcomings usually, but I went to this location for the first time and there was a woman working there with dyed black hair and braces who stopped me when I scanned in and yelled so loud that the whole room could hear her that I had a past due balance and exactly how much. I was going to pay it then and there but she just gave the most demeaning attitude and said I was not allowed in. She was extremely rude and clearly had no customer service skills at all I've always liked the front desk people at gyms for having good social skills but she was very spiteful.