I ended up purchasing an item that happened to be defective and i won’t make it back in due to me leaving Chicago in a couple days, I called in to speak with someone and Trey helped me tremendously. He was very helpful and told me they had no problem assisting me with getting a new product in return once i come back in town. I am very thankful for him and the great customer service.
June 2024
Staff is awesome but you can tell Ulta doesn’t spend the money to properly staff, which is a shame and stressful on the employees. The staff members are always super kind, knowledgeable, and ready to spend the time with you. Wish Ulta would actually would care enough to pay and staff appropriately.
May 2024
Fernanda is my current stylist here. I truly appreciate her so much for not only her work, but for being so compassionate. She did my hair a month ago for a full head of highlights. Two days ago I came in to get my hair retouched, but the warmth didn’t lift to where it was when I first got my hair done. I called in and Ulta was able to get me in today. Thank you Fernanda for not only fixing the problem, but for your professionalism. I can’t wait to come back again to try a new hairdo!
I ended up purchasing an item that happened to be defective and i won’t make it back in due to me leaving Chicago in a couple days, I called in to speak with someone and Trey helped me tremendously. He was very helpful and told me they had no problem assisting me with getting a new product in return once i come back in town. I am very thankful for him and the great customer service.
Staff is awesome but you can tell Ulta doesn’t spend the money to properly staff, which is a shame and stressful on the employees. The staff members are always super kind, knowledgeable, and ready to spend the time with you. Wish Ulta would actually would care enough to pay and staff appropriately.
Fernanda is my current stylist here. I truly appreciate her so much for not only her work, but for being so compassionate. She did my hair a month ago for a full head of highlights. Two days ago I came in to get my hair retouched, but the warmth didn’t lift to where it was when I first got my hair done. I called in and Ulta was able to get me in today. Thank you Fernanda for not only fixing the problem, but for your professionalism. I can’t wait to come back again to try a new hairdo!