Sears Appliance Repair

Sears Appliance Repair in Chicago is a well-established service provider with over 60 years of experience, known for its quick and reliable appliance repair. Customers appreciate the availability of same-day and next-day appointments, ensuring fast assistance for various appliances, including refrigerators, dishwashers, ranges, washers, and dryers, regardless of where they were purchased. Many reviews highlight the expertise of the technicians, with one notably experienced repairman receiving high praise for his fantastic service. Another technician was commended for swiftly diagnosing the issue and ensuring a clean work area after repairs. However, some customers have expressed frustration with the customer service aspect of the company. Issues such as long wait times for parts, difficulties in communication, and challenges in reaching management have been noted. One customer shared their disappointment after multiple calls regarding a dishwasher replacement, feeling that the process was unresponsive and slow. Overall, while many customers appreciate the skilled technicians and timely repairs, there are significant concerns about the customer service experience, particularly for those needing follow-up or resolution on complex issues.