About Sears Appliance Repair
Sears Appliance Repair in Chicago is a well-established service provider with over 60 years of experience, known for its quick and reliable appliance repair. Customers appreciate the availability of same-day and next-day appointments, ensuring fast assistance for various appliances, including refrigerators, dishwashers, ranges, washers, and dryers, regardless of where they were purchased. Many reviews highlight the expertise of the technicians, with one notably experienced repairman receiving high praise for his fantastic service. Another technician was commended for swiftly diagnosing the issue and ensuring a clean work area after repairs. However, some customers have expressed frustration with the customer service aspect of the company. Issues such as long wait times for parts, difficulties in communication, and challenges in reaching management have been noted. One customer shared their disappointment after multiple calls regarding a dishwasher replacement, feeling that the process was unresponsive and slow. Overall, while many customers appreciate the skilled technicians and timely repairs, there are significant concerns about the customer service experience, particularly for those needing follow-up or resolution on complex issues.
I had a repairman today with 26 years of experience with Sears home repair. Francisco is his name and he's fantastic! I wish they all could be that way and I would have given the service a five star review. Thanks Frank. You rock!!
Jay was fantastic! During the initial consultation, he identified the issue within minutes of opening the appliance, quickly ordered the necessary parts, processed the payment and was on his way. When he returned to complete the service project, he arrived as scheduled, quickly repaired the appliance, ensured all areas impacted were spotless and then almost as quickly as the first time, he was headed out the door. While I wouldn't recommend Sears Home Repair company to anyone with a choice (which I didn't have), I highly recommend Jay!
Anthony was great considering the fact that I did not need to have my washing machine repaired somebody really screwed up it is the dishwasher that needs attention. I have been having an issue with the dishwasher. I have made at least 13 calls each one lasting close to an hour! I do hear the same song and dance, "will send an email to the escalation team" or the "replacement team" All calls go off shore they supposedly can not make phone calls out and supposedly they have no managers or supervisors who I can speak to. I had a serviceman Olaf in early April under my Service Protection Agreement (no longer available). Have had this agreement for over 20 years. I was told...read full review