Hoping to get an issue resolved and will come back with an update. Here are the details of my experience..... I have been a massage envy member for a few years, for the most part I've had good experiences, I visit ME at least once a month. The staff at this location was, for the most part, pleasant and professional. I recently tested positive for COVID (on 2/24) and had an apt in the afternoon - so I called and asked them to cancel and credit my account due to contracting COVID. ME has credited my account once before when I had a same day cancellation due to COVID. Yesterday I had an appointment at the wicker park location and I found out the Old Town / Gold Coast... read full review
February 2024
This place (chain) is a rip off. For a "1 hour" massage they offer a first time special of $85. It's normally $140.00. There is a clock in the room and my massage therapist came in five minutes after the hour and left 10 minutes before the hour. This is really a 45 minute massage advertised as a 1 hour massage. I did not like the vibe here. It had a dated feel. There were no other customers here. Surprising for such a large space. My therapist was kinda snarky. The worst part was SHE WORE GLOVES. Not only did it not make the massage feel as good but I could hear the sound of the gloves when she massaged me. The room also had weird music that was hard to... read full review
February 2024
I went once in February 2022, and called to cancel my subscription in July 2022. They never canceled it. Almost two years later I noticed I was still being charged. I called again. Instead of cancelling again, they said to call back when a manager was there. I called back and talked to a manager, she said I needed to fill out a form. She didn't provide the form. There is no way to block this vendor. I already called up my bank and spent an hour cancelling every digital wallet account and blocking any vendor that seems like it may be Massage Envy, the transactions keep going through. I emailed back and she provided the form. I sent the form back as the unedited version... read full review
Hoping to get an issue resolved and will come back with an update. Here are the details of my experience..... I have been a massage envy member for a few years, for the most part I've had good experiences, I visit ME at least once a month. The staff at this location was, for the most part, pleasant and professional. I recently tested positive for COVID (on 2/24) and had an apt in the afternoon - so I called and asked them to cancel and credit my account due to contracting COVID. ME has credited my account once before when I had a same day cancellation due to COVID. Yesterday I had an appointment at the wicker park location and I found out the Old Town / Gold Coast... read full review
This place (chain) is a rip off. For a "1 hour" massage they offer a first time special of $85. It's normally $140.00. There is a clock in the room and my massage therapist came in five minutes after the hour and left 10 minutes before the hour. This is really a 45 minute massage advertised as a 1 hour massage. I did not like the vibe here. It had a dated feel. There were no other customers here. Surprising for such a large space. My therapist was kinda snarky. The worst part was SHE WORE GLOVES. Not only did it not make the massage feel as good but I could hear the sound of the gloves when she massaged me. The room also had weird music that was hard to... read full review
I went once in February 2022, and called to cancel my subscription in July 2022. They never canceled it. Almost two years later I noticed I was still being charged. I called again. Instead of cancelling again, they said to call back when a manager was there. I called back and talked to a manager, she said I needed to fill out a form. She didn't provide the form. There is no way to block this vendor. I already called up my bank and spent an hour cancelling every digital wallet account and blocking any vendor that seems like it may be Massage Envy, the transactions keep going through. I emailed back and she provided the form. I sent the form back as the unedited version... read full review