John Ro

Apr 2024

I have worked with John for a few years now, and he was great in helping me sort out an issue with my 2018 and 2019 returns. Because of the great work he did, I continued to work with him for 2020, 2021, and 2022 and even referred a few friends. 2023 was a different story. I filled out his financial organizer form, uploaded this and other documents to DropBox, and sent John an email confirming this on 2/21/2024. He responded promptly, as he typically does, and I confirmed all my documents have been uploaded. I explained my tax situation was a little different this year and I likely owed money. I continued to follow up with John over the next few weeks with little to no responses. I followed up on 2/26/2024 to confirm he has all the documents he needed, he said he will get back to me in 4-5 business days. I followed up on 3/11/2024, he responded that he needs to finish S-Corp taxes and will get to mine after. I followed up again on 4/1/2024, and I indicated that since I definitely owe money, I wanted to have enough time to pay what is due. My last email to John was on April 10 where I directly asked if he will still be able to help me with this year's taxes. I wrote that I understand if the situation has changed, but I would need to find alternative ways to file if that were the case. I understand that things happen and John may have taken on too many clients this year. As a client that has been with John for a few years, acknowledgement that he will not be able to help me file, or really any communication at all, would have been appreciated. I write this on April 14, one day before the due date, and John has not responded to my latest inquiry. As I said before, John's work is accurate efficient, however the service and communication is lacking.

Mar 2024

Filing with John Ro was super fast and detailed. The cost was fair and when I had questions on my taxes he was very helpful in explaining them to me. I'm glad I found him for this years filing because I surely would have messed it up if I did my own this time. Highly recommend.

Feb 2024

John is straight forward and his response time are quick. What I appreciate the most is that he's able to meet me on my level of understanding. My brain works a little differently when it comes to preparing taxes and I'm not very advanced when it comes to using tools like Dropbox , but he's always patient with me and helps me figure it out. He's helped me with a multitude of things since I opened my own business. I highly recommend.