I finally decided to stop putting off having my tankless water heater serviced and found Hot Water 911 via a Google search. I'd called at least a half dozen plumbers and couldn't find anyone that would service a tankless model in my area. I called 911 on Tuesday afternoon and was able to get an appointment the following day. The technician arrived on time and actually wore shoe covers inside the house which was greatly appreciated. He was polite, professional and efficient. He cleaned and flushed the unit in under an hour. He showed me the filter before he cleaned it and said that I should be cleaning it at least once every 1-2 years. The tech worked quietly... read full review
August 2024
This is my 2nd very positive review of Hot Water 911. Had no hot water, and as they did a great job getting me my hot water back previously (referred by Glenbrook Plumbing, who are also great), I contacted them directly this time. Tyler was very thorough and explained everything in a way a layperson could understand. He seemed genuinely apologetic that he had to tell me that I needed an electrician to solve my particular problem, so I was still gonna have to wait a bit for hot water, then gave me advice on my next steps. My dog also chilled out around him, so I knew he was trustworthy. Would definitely tell people to use them.
May 2024
I recently faced an urgent issue with my water heater—it was leaking from the top into the drain pan and stopped functioning. Despite the unit being under warranty, I couldn't reach the original plumber after hours. In desperation, I contacted a local, well-recommended service, which quoted over $5,000 saying it was time for a replacement.Unconvinced, I reached out to the builder’s plumber the next day, only to find they no longer offered service appointments. They directed me to Hot Water 911 instead. Their customer service was exceptional; they arranged a late-night visit that fit my schedule. Even better, they informed me that technician Tyler could arrive... read full review
I finally decided to stop putting off having my tankless water heater serviced and found Hot Water 911 via a Google search. I'd called at least a half dozen plumbers and couldn't find anyone that would service a tankless model in my area. I called 911 on Tuesday afternoon and was able to get an appointment the following day. The technician arrived on time and actually wore shoe covers inside the house which was greatly appreciated. He was polite, professional and efficient. He cleaned and flushed the unit in under an hour. He showed me the filter before he cleaned it and said that I should be cleaning it at least once every 1-2 years. The tech worked quietly... read full review
This is my 2nd very positive review of Hot Water 911. Had no hot water, and as they did a great job getting me my hot water back previously (referred by Glenbrook Plumbing, who are also great), I contacted them directly this time. Tyler was very thorough and explained everything in a way a layperson could understand. He seemed genuinely apologetic that he had to tell me that I needed an electrician to solve my particular problem, so I was still gonna have to wait a bit for hot water, then gave me advice on my next steps. My dog also chilled out around him, so I knew he was trustworthy. Would definitely tell people to use them.
I recently faced an urgent issue with my water heater—it was leaking from the top into the drain pan and stopped functioning. Despite the unit being under warranty, I couldn't reach the original plumber after hours. In desperation, I contacted a local, well-recommended service, which quoted over $5,000 saying it was time for a replacement.Unconvinced, I reached out to the builder’s plumber the next day, only to find they no longer offered service appointments. They directed me to Hot Water 911 instead. Their customer service was exceptional; they arranged a late-night visit that fit my schedule. Even better, they informed me that technician Tyler could arrive... read full review