While Brighton had a wonderful history of doing great work, you have to be careful using them now. It is not the same Brighton. Brighton is no longer working out of 4607 S. Pulaski. You need to know exactly where there office is based out of now. In essence, you go to there office directly if you decide to use them. I can not trash Brighton because my work did get done . It was an excellent job done. However, if you are a little old lady or man and can not make sure you don't have someone take your money and disappear. You should probably go somewhere else.
June 2023
In march I reached out to Brighton to follow up on getting a new front door. The customer service was slow. Laura was easy to work with but Steve was always delayed or rushed, like you were bothering him or he was too busy to help. I could not get him to come by my home to offer any assistance in trying to select a door. Laura spent time helping me online. I finally did all my own self research sent exact door and glass selections and weeks went by with no response. I finally get a call one weekday afternoon at work from Steve saying it would be easier to come by to show me some things to make the quote, he offers a Tue AM , I tell him I work 8am-5pm and will send dates... read full review
May 2023
In march I reached out to Brighton to follow up on getting a new front door. The customer service was slow. Laura was easy to work with but Steve was always delayed or rushed, like you were bothering him or he was too busy to help. I could not get him to come by my home to offer any assistance in trying to select a door. Laura spent time helping me online. I finally did all my own self research sent exact door and glass selections and weeks went by with no response. I finally get a call one weekday afternoon at work from Steve saying it would be easier to come by to show me some things to make the quote, he offers a Tue AM , I tell him I work 8am-5pm and will send dates... read full review
While Brighton had a wonderful history of doing great work, you have to be careful using them now. It is not the same Brighton. Brighton is no longer working out of 4607 S. Pulaski. You need to know exactly where there office is based out of now. In essence, you go to there office directly if you decide to use them. I can not trash Brighton because my work did get done . It was an excellent job done. However, if you are a little old lady or man and can not make sure you don't have someone take your money and disappear. You should probably go somewhere else.
In march I reached out to Brighton to follow up on getting a new front door. The customer service was slow. Laura was easy to work with but Steve was always delayed or rushed, like you were bothering him or he was too busy to help. I could not get him to come by my home to offer any assistance in trying to select a door. Laura spent time helping me online. I finally did all my own self research sent exact door and glass selections and weeks went by with no response. I finally get a call one weekday afternoon at work from Steve saying it would be easier to come by to show me some things to make the quote, he offers a Tue AM , I tell him I work 8am-5pm and will send dates... read full review
In march I reached out to Brighton to follow up on getting a new front door. The customer service was slow. Laura was easy to work with but Steve was always delayed or rushed, like you were bothering him or he was too busy to help. I could not get him to come by my home to offer any assistance in trying to select a door. Laura spent time helping me online. I finally did all my own self research sent exact door and glass selections and weeks went by with no response. I finally get a call one weekday afternoon at work from Steve saying it would be easier to come by to show me some things to make the quote, he offers a Tue AM , I tell him I work 8am-5pm and will send dates... read full review