Advocate Illinois Masonic Diagnostic Imaging

May 2024

This is for the office in Chicago Lincoln Park Area. This place is horrible. Every time you go there they put you in this Treatment Observation room (this room has 2 recliners and TV) just to talk to the nurse for 20 minutes to ask questions and schedule a pickup of the machine. They charge $285 for this room. They should only use this fancy room if there is some sort of treatment. Why can't they use a regular office. I asked to use a regular office, but they refuse. Then there is the time for the service. 5+ weeks just to be interviewed by a nurse. Then another 5+ weeks to get the device. They charge $485 for the nurse to ask you some questions. When I went to get the device, they wanted to put me in that Treatment room again, I refused to walk into this room and asked for a regular office, but they refused. So I cancelled the appointment. To me this is criminal. Insurance does pay for some of this, but I don't feel they should get close the $1,000 for asking me some questions and scheduling device pick-up. Then probably over $1,000 to get the device, then another $1000 to get results, then probably several grand for them to collect the data. My co-worker went to Northwestern hospital and paid about $450 for 1 visit and took the device home. Plus his insurance paid for a good portion of that. The other reviews of the lady at the front desk is spot on. She did not smile at all. She really does not care for her job. Maybe it's time to move on. The nurse had no suggestion on the room issue and didn't seem to care.

Mar 2024

Very unprofessional. I want to use the word lady but she doesn't deserve it. So a woman answered my call. I told her I'd like to schedule an appointment for my dad because his language barrier. She asked if my dad was with me. I told her no, then she hung up. If the phone call was recorded for training purposes, then you better find that record and train your staff. The call was made on 2/28/24 at 4:23 PM.

Jan 2024

Attempted to schedule MRI 3 times. First time no answer, second time I needed to have the order 'in my hand' (it was at home) even though I knew exactly what had been ordered, the 3rd time I was told the order had to specifically say if with or without contrast because 'it is the law'---when I asked which law that changed to 'It is our policy'---when I asked for the policy so I could send it to my doctor so they would know the intricate details Advocate needed (one would assume no contrast if not ordered) well that was unavailable as well. Finally went elsewhere as clearly they don't want customers to utilize their services....unbelievable