Eyewear And Opticians in Monroe

“My My and I both needed new glasses and an eye exam...The Doctor was absolutely Great and the Staff are so Professional.“

“To be fair, I rated your service with 4 stars for the many years of great care that you gave me. Today's visit really surprised me. I asked one of the arriving staff members (in the parking lot) if someone would open the door early because of the very cold temperatures outside. I have been in your waiting room for years and I'm sure that most of the staff recognize me because I ALWAYS wear veteran attire. She was very kind and let me in to sit down out of the cold. You (Doctor Baynham) came in the patient room and went ballistic on me. Doc, I did not threaten people to let me in. If someone told you that, they outright lied! The front door opens at 0815 (the same time as my appointment). I DID see you at 0815, but ONLY because I checked in at 0800. I appreciate the fact that your staff is made up of only young girls and that having a 70 year old man in the building with all those girls would be intimidating for some; especially because you were in the building too and some of them probably have a "carry permit". The statement that NO Business opens it's doors early is incorrect. The doctor I see for my feet (next door to your office) ALWAYS lets patients in early (especially if it is very cold outside). I COULD have sat in my car with the engine running. There were 3 cars in your parking lot with engines running for (AT LEAST) 15 minutes....a terrible waste of gas and pollution of the air from the exhaust. Your demeaning comment about me never being a business owner was unfounded. I ran a business for 6 years and NEVER kept customers out in the cold waiting for opening time. Customers were always invited-in and offered something warm to drink. The only thing that you had correct in your rant today was that I COULD have fallen and sued you for a million dollars. There are plenty of opportunities for a fall while sitting in the waiting room. Friends don't sue friends for a million dollars & you know (in your heart) that it would never have happened. I tried to have a reasonable conversation with you about it, but you were "loaded for bear" as they say. You gave me no choice other than leaving without being seen. The insulting remarks (in front of your entire staff) as I left the building were uncalled for. Thank you, for the many GOOD years of eye care. Happy New Year to you & your entire staff!

Philip A. Caterina
Command Sergeant Major
United States Army (Retired)“