Designer Optics Inc

Apr 2024

Worst customer service ever. On hold for more than an hour, went from position 8 in line to position 9. The chat person said that my item wasn't available because it 'probably went to the previous customer.' Probably??? Don't order anything from them....ever!

Jan 2017

Beyond unprofessional - Unreachable, I called literally like 10 times a day to make an appointment for an eye exam. When I finally got them on the phone after days of trying, the lady processing my appointment needed to confirm X info and promised to called me back. Obviously that didn't happen, so I went back to my multiple calls per days until 4 days later the same lady answer the stupid phone and agrees to give me the appointment for a Wednesday at 10 am. I got there a few minutes earlier as advised etc. The business was CLOSED, I waited and waited for about 30 minutes. I called like a maniac with no luck. Anyway, i never got a call/email/anything to reschedule or...read full review

Oct 2016

Happpened upon this optical shop while I was browsing the shopping galley conveniently located between and connected to the Marriott and the Doubletree hotels on North Bayshore. While waiting for service I browsed the nice selection of eyewear. I didn't have to wait long because the customer in front was just finishing up. Karen was so kind and friendly and quickly helped me with what I needed. I was pleasantly surprised at how reasonable the store was for what I needed. I left a very happy customer with my little purchase.