Reviews for Mountain View Medical Group
Write a reviewHours
Monday: 8AM - 5PM
Tuesday: 8AM - 5PM
Wednesday: 8AM - 5PM
Thursday: 8AM - 5PM
Friday: 8AM - 5PM
Saturday: ClosedSunday: Closed
Tips
parking: street, free accepts credit cards wheelchair accessible by appointment only
Ratings
Google: 1.3/5 Nextdoor: 59 ❤️Mountain View Medical Group
15909 Jackson Creek Pkwy, Monument
Directions Call Website Pricelist Suggest an Edit
This is for Optum Urgent Care Monument. I was treated for bronchitis and given an antibiotic. I cautioned the PA that I did not tolerate antibiotics well and was very clear as to why. Out of 3 options I am prescribed the one that is the most corrosive to the digestive track. Not to mention I was over prescribed! Does any medical practitioner ever bother anymore to listen to what the patient is telling them? I am devastated, it has taken me over a year to get here digestively just to have it tossed away. It wasn't even busy in the urgent care.. is this why? Negligence
Billing is the issue. I am being charged the price of a specialist for a primary care visit. Additionally, Optum Monument is charging for all the standard tests for the annual wellness visit, which by law is covered by all ACA-compliant insurance. Repeated calls and appeals have been turned down. While the employees at the front desk agree that I am being billed incorrectly, Optum internal billing denies appeals, provides no reason, and is now threatening collections. This is arbitrary and extremely unethical (illegal?).
Front desk people were awful. Rude, careless, and impatient. I'm so sorry I was asking you something about your job and that you decided to leave 30 minutes early, so you couldn't take a simple daycare medical form! I love our pediatric doctor, but I am willing to switch due to how Optum and Mt View have decided to handle patients.