Optum Primary Care - Monument

Mar 2024

This is for Optum Urgent Care Monument. I was treated for bronchitis and given an antibiotic. I cautioned the PA that I did not tolerate antibiotics well and was very clear as to why. Out of 3 options I am prescribed the one that is the most corrosive to the digestive track. Not to mention I was over prescribed! Does any medical practitioner ever bother anymore to listen to what the patient is telling them? I am devastated, it has taken me over a year to get here digestively just to have it tossed away. It wasn't even busy in the urgent care.. is this why? Negligence

Dec 2023

Been twice and both experiences were bad through two different physicians. Definitely avoid if possible. Unorganized, and when I gave feedback no one contacted me further. Obviously just another number.

Dec 2023

Billing is the issue. I am being charged the price of a specialist for a primary care visit. Additionally, Optum Monument is charging for all the standard tests for the annual wellness visit, which by law is covered by all ACA-compliant insurance. Repeated calls and appeals have been turned down. While the employees at the front desk agree that I am being billed incorrectly, Optum internal billing denies appeals, provides no reason, and is now threatening collections. This is arbitrary and extremely unethical (illegal?).