ALLIANCE Felix Heat and Air

Dec 2022

Home Warranty company contacted these people to do a job and they came out, took their $75 co-pay, did not fix heating issue properly and said to call PG&E since it was a low gas pressure problem(PG&E came out and said there was definitely NO problem with the gas pressure). They never left a receipt as they said they would send through email but never did and would not return calls.

Nov 2022

Scheduled during summer to get our HVAC replaced. We were put off for several weeks at least-due to our home warranty. Alliance finally came out and replaced the unit. We just recently attempted to use the heater portion of the unit- and it sounded like a jet landing on our roof. The owner of the company said they would come out and see what is going on. We have been put off for FOUR weeks now. No one has called and we asked for service on November 7th. Still no one has called to schedule with us. They had an appointment finally for today at 11:00. They CALLED us to tell us TODAY that we had to call and deal with the home warranty company. This has ZERO to do with the...read full review

May 2020

Was given a $65 quote through Yelp text to come out, diagnose and drain my water heater if needed When it came to making the appointment I get a call about coming out and diagnose the problem but when I mention I want it drained to clear sediment from the water heater I get a complete run around in performing the service. He did not want to drain the water heater stating it is still under warranty that I should call about the warranty even after I stated I have brown water and it is making noise and wanted it done. He then continued to cut me off during the conversation and just blew me off not wanting to perform the service. A complete letdown.