415 Plumbing

Feb 2023

Richard came to work on two of our toilets. One needed a new pump, and the other one needed a new handle. After he left neither one worked, and I have been unable to get a receipt out of him after trying for 2 weeks.The toilet where he replaced the handle was running water constantly and driving up our water bill. The one where he replaced the pump, there was almost no water flow when I flushed it. He also left a mess for us to clean up.After his second visit, the upstairs toilet was still running water continuously, though the downstairs one was working. I went to look at it myself, and found that the chain connecting the lever and the flap was so long that it was getting...read full review

Jul 2022

Do not use this company. DO. NOT. USE I'm not one to put a small business on blast, but these guys should be avoided at all costs. Over the course of 6 weeks, they sent 5 (!!) different plumbers to my house to repair an air gap, each of whom was multiple hours late and had a different diagnosis. One guy apparently lied about even being a plumber, as he hooked up the wrong hose which resulted in water flowing through the wrong hole. Richard was unresponsive and chaotic, and said he would give me a refund, only to stop responding when i asked for it. I've never dealt with a group that was so incompetent and unprofessional.

Apr 2022

Richard came to work on two of our toilets. One needed a new pump, and the other one needed a new handle. After he left neither one worked, after his second visit only one worked, and I have been unable to get a receipt out of him after trying for 2 weeks. The toilet where he replaced the handle was running water constantly and driving up our water bill. The one where he replaced the pump, there was almost no water flow when I flushed it. He also left a mess for us to clean up. After his second visit, the upstairs toilet was still running water continuously, though the downstairs one was working. I went to look at it myself, and found that the chain connecting the lever and the flap was so long that it was getting stuck between the flap and the pipe underneath it allowing water to run continuously. We tied some knots in it and it fixed it. But it seemed like rather sloppy work on his part. As for the receipt debacle: He said that he didn't do paper receipts, and would email me one that night. He did not. I have called him four times, he has picked up every single time to tell me that he would give me a receipt. He has not done so. It has been 2 weeks, and my landlords need that receipt for tax purposes. Richard is very rambly and chaotic on the phone, and he is also very chaotic in his business practices. I recommend steering clear of him. When I called him I t thought I was calling prompt plumbing, where he used to work. When I called prompt plumbing to try and get a receipt out of him, they said he hasn't worked there for ages and was fired for exactly the kind of behavior that I am complaining about here.