Roche Bobois

Oct 2023

We recently purchased a Mah Jong sofa at the UTC store and we felt compelled to highlight the excellent customer service that we received from Shanna Nilsson throughout that process. It took us at least three in-store visits and taking home fabric swatches after two of those visits to finally decide on the final fabric combinations. Toward the end, we went a bit crazy and looked to change things up, but then reverted to the original design that we loved. Shanna was incredibly understanding, patient and attentive. Ultimately, we were very thankful that she allowed us to go through that whole decision-making process to come to an unforced decision. From the start, she quickly grasped our vision/style, then kept us on track with her wonderful, but gentle, guidance. Despite it being a big purchase, she made it a very comfortable and exciting process.