High Desert Gastroenterology

Apr 2023

High Desert Gastroenterology, Advanced Endoscopy and Pain, or whatever they change their name to next, this place SUCKS!! Overbooked appointments, Rude front office staff, RUDE back office staff, hours (Yes, HOURS!) long wait, and excuses out the window! Appointment scheduled for 1pm. Got a call at 10am, a cancelled appointment! If I can get there by 11, I would be processed. When I was standing to be checked in, receptionist answered phone. Person on phone was told 'if you don't check in within 15 minutes of your appointment time, we cancel and you will need to reschedule!' Ok, everything timed? Gave my info & cards, to receptionist, given back. Receptionist said 'have a seat and we'll call you back in a few.' I asked her if there were any more chairs? 9 occupied chairs and 15 people standing! Covid protocol. What? You can't bring more chairs, but it's ok to have lobby packed with standing people? Ok! Finally called back. IV rig inserted in right hand, told it would be a few minutes. And I sat. People out for recovery, people in for procedure. People called back from lobby. It is now almost 2.5 hours past my original appointment time of 1pm. I finally got the attention of nurse (?) and asked how much longer? 2 more people ahead of you. WHAT? Was told, Each procedure 30-45 minutes, clean up equipment and room, add another 15-30 minutes. 2 more people, fastest amount of time, waiting another 2-3 hours before I'm taken back! Nurse confirms time line. NO! You have the nerve to call me and ask me to come in 2 hours early, then 2.5 hours past my original appointment time and you have the nerve to tell me it could be another 2-3 hours? Take this IV out immediately! Bunch of Bovine Excrement excuses! Either you remove it or I will and I started pulling tape and left!! The next day, Victor calls to see how I'm feeling after the procedure? What procedure? I never had the procedure! Victor had no idea, me walking out was not in my chart! I've got a new appointment in Valencia! Filed complaint with insurance company!

Mar 2022

This is the worse I have been trying to get my medical records sent to another doctor or hand carry them myself. I have left messages with no return call. Now there phone mailbox is constantly full. The reason I need my records because I left this practices.becaus the are a joke. Unprofessional they keep you waiting for hours for a colonoscopy. It almost as bad when you have a follow up appointment. I expected them to come out clown suits because it would be appropriate. Stay away.

Aug 2020

Dr.Singhs office is incompetent,they did not schedule me for colonoscopy because "I slipped through the cracks",after I called and attempted to schedule.The doctor said I would be contacted by CT facility that she ordered,I wasn't,had to do over,the blood test she ordered wasn't received and her office sent again and I was refused again as they said at Qwest it was H&P not blood test order.I had exact same CT test in March now August with double contrast which was checked and ordered by abdominal surgeon whom I trust.Dr. Singh seemed nice on the phone as was her office personnel,you can only contact in the morning as nobody answers phone in the afternoon.I have no faith in her or her office,the right hand doesn't know what the left hand is doing,I ran a medical office for twenty years as an oncology manager.Proceed at your own risk.