About East Bay Eye Specialists
East Bay Eye Specialists provides crucial eye care services, with some patients expressing deep gratitude for their prompt attention during emergencies. One visitor experienced vision loss while in Oakland and praised the front desk staff for their helpfulness and kindness, allowing for immediate diagnosis and treatment of a serious condition. However, not all feedback is positive; some reviews mention issues with the office staff's attitude, describing them as mean-spirited and condescending. While Dr. De Niro is noted for being warm and detail-oriented, the long wait times and the tone of communication from some staff members can be difficult for patients, especially those dealing with stressful situations. Overall, the practice is recognized for its medical expertise but faces challenges in customer service.
This was the most wonderful doctor visit I have ever had. I don't usually leave reviews on my medical experiences, but everyone was helpful, efficient, kind and charming. It was overall a wonderful experience. Highly recommend Dr. Lee and his team.
I’m surprised by these negative reviews - I had the most wonderful experience here. Dr. Lee and Dr. De Niro were kindly able to squeeze me in same-day as a new patient for an urgent eye issue. They were extremely kind, professional, efficient, and knowledgeable. They quickly diagnosed me and solved my issue, and also squeezed me in for a same-week checkup despite their busy schedule. Dr. Lee especially was one of the best doctors I’ve ever had, and was so kind and knowledgeable. The front desk staff was also very nice and friendly, and the location is convenient for parking and access. Thank you to the team here for such amazing care!
Dr. Josh Lee is truly so kind!! He is very patient and genuinely takes his time to figure out what's going on with your eyes. Great for easy eye exams and also for more complicated things (**I think he's the doctor that sees all of the mystery/health complication cases). Yes, this place is really hard to get on the phone but once you get in it's way better care than the glasses chain store exams.