Waterstone Faucets

Aug 2023

I contacted the Waterstone Faucets customer service line because I had a leak in my faucet. Without hesitation, David correctly diagnosed my problem and sent me a replacement cartridge, which arrived within two days. I installed the replacement cartridge, which worked perfectly except for the old screw that secures the handle was bent. I called David back, and without hesitation, he sent me a new screw. Fantastic Customer Service! I would highly recommend Waterstone Faucets for their beauty and their customer service for their high integrity.

Jan 2023

This company is a dream come true!! Their products are exceptional and their customer service equals their products!! Wonderful to know that professional companies are still out there!! Thank you Waterston!!

Nov 2022

We purchase 3 Waterstone faucets 22 years ago when we built our high end house: a kitchen faucet, a prep sink faucet and a bar faucet. All were finished in the antique copper. All are heavily used faucets! After all this time, every faucet is still gorgeous and functional. When leaks have developed in the cartridges over the years, Waterstone has replaced them fast and free under their warranty. Customer Service is stellar. They always are responsive helping us to diagnose the problem, determine what part is needed and then providing instructions allowing us to replace the parts without a plumber. Many of the other faucets we put in the house have since needed replaced...read full review