Altos Eye Physicians

Feb 2024

I felt very well cared for! The staff was very friendly and appeared to be exceptionally competent. The testing was extensive. Dr. Lee was engaging and took the time to explain everything. Thanks!

Jan 2024

I have been a loyal customer of Altos Eye for over 15 years having my cataracts removed by Dr. Chang whom i consider to be world class physician, ongoing eye exams with Dr. Grewal, and glasses fit by their in house optometrist. However, their office business policies leave much to be desired. When I contacted the office asking why my normal check up had not been scheduled, they told me that I could still come in but i would have to pay for everything out of pocket (well over $300 for a normal 20 minute check up + extra for glasses) if I wanted to continue to use their services. The office said they were instructed not to contact patients about this change. At this point, I was stuck since i had already paid for the vision plan from my company for calendar 2024 which they no longer accepted. This action forced me to scramble to find another ophthalmologist. When I asked the Altos Eye business office to move my records to this new practice I was informed they were charging me $25. Basically, I was left high and dry without any warning, had to scramble to find another doctor who accepted my company's vision plan, then charged to move my records for a change they caused. I guess that is what 15 years of giving them all my eye related business is worth to them.

Jun 2023

Title: Room for Improvement in Customer Service and CoordinationRating: ★★☆☆☆Review:My experience with this eye clinic has been quite unfortunate, primarily due to the lack of customer service and coordination. While I had high hopes, given the positive feedback about Dr. Lee from my current primary, I've encountered significant difficulties in scheduling my surgery over the past three weeks. This is already quite a scary thing to do and the the interactions have made it even more so.Despite multiple attempts, including six emails and after a two-hour in-person visit, I am yet to receive any response from the billing department about payment and insurance. I...read full review