MasterCare Carpet Cleaning

Jan 2023

Called these guys trying to support local/small businesses. When they first arrived it was a gentleman and his son. He yelled at the son a couple of times for not getting things done. Then he hooked all of his equipment up...and blew a fuse in my condo! Get that squared away and at this point I just want them to hurry up and leave. Took my plant down from a shelf, guess it was in his way, and sat it on the floor; left it there after they were done! Put a chair, that belonged to my grandmother, upside down on my love seat. Left it there after they were done. Poured the dirty water from their machine right across from my front door! This service was performed a while back....read full review

Sep 2019

First quote over the phone...49.65 , 2 rooms, truck mounted steam cleaner. Made appt, states a two hour window of arrival. Carpet employee arrives, fills out a work order, looks at my carpet, stomps around, says i need deep cleaning and sanitizer. Adds another 160.00 to quote. What?????. I insist on basic shampoo steam clean. He makes me sign a " not responsible for stains and spots" waiver, or he cannot do job. Isn't that why i called for the cleaning?. The cleaner hooks up his machine and performs "the basic cleaning". Whole machine operation/ steaming took 9 minutes.

Aug 2019

I cant recommend this company because they tried to pull a bait and switch. I called them because of a smell that I thought was carpet mildew from a small leak we had. John quoted me $300-$400 and replaced a piece of pad that was about 1.5 yards. Then I discovered the smell was from a dead mouse under my furnace unit. He left the carpet detached and didn't do any cleaning, but wrote me an invoice for $750 which included all kinds of elaborate carpet drying for something that wasn't even wet anymore. He tried to take advantage of me and then make me feel guilty for questioning his prices, including $50 disinfectant even though I used most of my own chemicals that I...read full review