Rivian Service Center

Feb 2024

Cute space Customer service very bad. They at least had my appointment scheduled when I test drove. I had an issue with a key to my brand new suv and they were a MESS. They did drive it to my home which was very good customer service for a $100+k car but they got the order all wroong lol the communication there is very bad and they have mis informed me on so many things I have lost track. More often than not they are wrong but I will give them a pass because the product is out of this world amazing and I know they are still trying to get it together. But rly they should have better customer communication and notes because no one knows what anyone Says to anyone etc. very confusing and time consuming

Jan 2024

First visit to pick up the vehicle was stressful with a 3 month old baby. I arrived at 9 didn't leave until 4:45. The good thing was that I was prepared with formula and snacks for my other kids. Made a quick stop at Whole Foods nearby. It was an issue with the key. Yet we stayed cool and my hubby on the other hand was not happy due to the customer service person not offering a rental car to take us back after my hubby had to go back to work. But second time around completely different people and outcome. Better customer service/support and more efficient customer experience with communication.

Dec 2023

I've had a great experience each of the 3 times I've been here for service. Recall #1 (retorqing the wheels) - I was in and out in literally less than 10 minutes. Recall #2 (seatbelt fix + I had this clicking sound that I wanted them to look at) - in and out in about an hour or less. 3rd time - I came in for tire rotation which is $60, but I specifically asked them to tell me what the rating was on each tire, and they forgot to do so, so they gave me the service for free without me asking, and I wasn't complaining either. Also got a new key fob as my fob was not working. Each of the 3 visits were free of charge, of course. Every single Rivian employee I've talked to here has been extremely kind, enthusiastic, seemingly happy to be working here, and sincerely wanted to help. I've had my truck for over a year and love everything about it. Best vehicle ever. Thank you!