South Bay Ford Lincoln Service Center

Jan 2024

We recently had a service performed on our 2017 Explorer that resulted in the need for an unexpected follow-up service to get a final resolution to the issue. The service we received was great! We were assisted by several team members but we want to mention Row and Mike P. specifically. As a customer service leader, I expect nothing less than stellar service and they did NOT disappoint. Their professionalism was nothing less than superb - from setting up the follow-up appointment to post-service follow-up call. The manner in which they handled such an awkward situation was excellent. Thanks, Row and Mike P. We truly appreciate your efforts in assisting us.

Dec 2023

Row is the best Ford service advisor. The service department always gets the work done on time or quicker when most dealers are understaffed and make you wait months or more. They have good techs/mechanics here. Go with Row and you won't be disappointed

Nov 2023

My 1st Service experience with SouthBay Ford on Mon Nov 6th 2023.My purchased my pre-owned SUVthere April 30th, 6 months earlier.Loved that I was alerted when Istarted my car Sun night that itflashes time for an oil change.Unfamiliar with South Bay Ford'spolicies regarding servicing, I calledMon morning to see if I needed tomake an appointment.At 9:30a I was told there was a 2 hour wait, but I could still bring my car in.It was 10:30a when I pulled up andwas addressed immediately. I wastold to advance behind the vehiclein front of me and wait in my car tillsomeone came up to me.It was approximately a 10 min wait when Sergio approached my car.He jotted the particulars...read full review