V & W Patio Door & Window Co

Apr 2019

Love working with V&W. Paul came out and talked with us to help us choose better windows than what we had. He showed us samples of a few brands. We also went to their showroom in West Berkeley to see the full size windows. Gave us a quote for MIlgard energy efficient windows and a sliding patio door. Quote was very competitive compared to the Anderson and Pella windows we also got quoted. We ended up only ordering the sliding patio door, and will get the rest of the windows in the future, but Paul was happy to work with us on the smaller job. We got a formal quote, paid a deposit, and six weeks later (just as promised) the Milgard patio door showed up at V&W. Their installer, Damian, called to arrange a time to install, which he did this Wednesday. Damian was on time, friendly, and very professional. Highly recommend V&W. They are a locally owned company and offer high quality, great service and competitive pricing.

Oct 2018

I've worked with this company for many years now and have never had one issue. They have done all my doors and windows and the quality and service are surpurb! My salesman Chip is a great communicator and keeps you updated along the way. He's great to work with! I highly recommend considering them for your door and window needs. You won't be disappointed!!

Aug 2018

This was my second time using V&W. They have a great selection of quality products, and their salesperson Chip was outstanding. The person who came and installed our door and screen door was super professional, friendly, and skilled. I'm knocking off a star because of the rude person on the phone. I called to check on when my doors would arrive, and he said the end of next week. The end of next week came and went, so I called again on the following Monday, and he said they would arrive at the end of this week, but that they were currently scheduling installation a couple weeks out. So I asked if we could set up the installation appointment, and he said "No, you have to wait until the doors come in." When I suggested that since they were scheduling a couple weeks out, why don't we just get an appointment on the books now instead of waiting until the end of the week to do it, he actually said to me "Just settle down. You're going to get your doors." in the most condescending, there-there-little-lady tone of voice and refused to set up an appointment. I could perhaps understand his comment if I had been yelling at him or being aggressive, but I was perfectly calm, and his comment was so out of the blue I felt like laughing. I decided that since it was almost noon, he must have just been cranky from low blood sugar, but after reading the other reviews on Yelp I see that this is an unfortunate pattern. As it turned out, they had an opening not long after the doors arrived, and it all went fine. I've been really happy with the windows they installed for us a few years ago, and the door and screen door are working out great, but they might want to consider some customer service training or have someone else handle the phones.