“I not only avoided two surgeries (which had been the only treatments suggested by doctors when using my regular health plan and insurance), but uncovered how different health issues I’m having were inter-related - being caused or exacerbated by each other. So, for example, the treatments ordered by my orthopedic joint doctor for tissue tears can be problematic with anemia and elevated blood glucose levels, and likely counterproductive to success with surgery advised by my orthopedic foot doctor.Each of the (excellent) doctors in the business-as-usual healthcare practices and facilities covered by insurance mostly treats conditions and body parts discretely - even the PCP’s, who are supposed to have an overview and to act as a kind of conductor. This is made worse by the processes used and needed to shepherd people through that whole system.In other words, in this instance, if I’d followed the advice and insurance-approved treatments, the results could have been anywhere from pointless and ineffective to creating more damage.“
“I honestly cannot understand the bad reviews of this office. We are first time parents and both the office staff and the doctors have been incredible. Dr. Gerwein is our son's primary but we were also seen by Dr. Brinkley when she was rounding at the hospital. Both doctors are incredibly knowledgeable and responsive to even the slightest concern. We have never had any trouble getting an appt., even a couple last minute ones, and, to top it all off, their office has an INCREDIBLE lactation consultant, Amrit Khalsa (48 years of experience, including as a midwife) and they moved heaven and earth to make sure we were seen by her when we were struggling with breastfeeding. And she is covered by our insurance with only a $37 copay! Kudos to this practice for providing access to 360 degree, holistic care (they are only 1 of 3 practices in all of the East Bay that employ a lactation consultant). We feel so lucky we found this team!“
“I absolutely love my personal physician Dr. Shaw and have followed her from Pinole to Richmond to Berkeley. She is kind and professional and knowledgeable. Also, the rest of the staff I encountered were all great, from the friendly check-in lady that I waved with every time I passed her desk to Dr, Shaw's nurse with the appropriate last name of Healing to Audrey in blood draw. I joined Kaiser in 1969 when I became a school psychologist in Richmond schools and will never leave.“
“Firstly, check your attitude at the door; they don't pay the receptionist enough to deal with your personal BS - get your s*** together and come in correct. 2 of the last 3 times I was in the waiting room I had to listen to adult-children complaining about things that, ultimately, were their responsibility. Oh, and don't cuss, threaten or try any BS - they will not put up with it and you will find yourself without this clinic as an option. Very professional folks, clean and well-lit operation (somewhat of a rarity with places that take MediCal). Dr. Rosenfield is very good, caring professional who is sincere and honest. My only complaint, and hence the 4 stars, is that he has some difficulty with negative confrontation - it would have been nice to know that he doesn't deal with disability patients/claims months prior. So, as long as that isn't an issue, the service is top-notch and the people were very real and authentic.“