“I had a bathroom in an old house that had years of seeping water, thus making the floor and floor joists rot. I wanted someone that would work with me as I wanted to do some of the demolition and construction myself, however I needed the expertise of a plumber during the process. Will shows up and gives me a quote a couple different ways, and I have to admit, he wasn't cheap. I decided to do the demo myself and build back the floor. Will helped me along the way with advice, both in person and over text. When it was time for him to do the plumbing he was fast and efficient. What I like about Will was his honesty and "get it done" attitude. He is, by far, the best plumber I have ever hired.
I would recommend this company, and Will especially, for all of your plumbing needs.“
“Prompt, professional, and personable. Excellent communication. They did what they said they'd do when they said it would be done.We contacted ITS after a negative experience with another plumber. Bobby came out and examined the situation, provided an estimate and scheduled the repair for as soon as the locates could be completed (outside water leak in ground). The day of the repair, a crew arrived on time and immediately got to work. More equipment was needed and promptly brought out. The crew worked quickly and efficiently to locate the problem. Upon completion, they did an excellent job of cleaning up the area and smoothing everything out.Something of note, as a woman, I have previously had the experience of men wanting to speak only to my husband or talk down to me. That was never the case with any of the gentlemen who worked on my repair. They treated me with respect at every interaction. Excellent communication at every step of the process. I have used multiple plumbing services in the past and due to the service provided by ITS, they will be my go-to company going forward.“
“Spencer is great. Responsive same-day service, zero wasted effort with no up-selling pressure common with other providers, and a fair price for the work done. He's now my go-to plumber for all needs.“
“Thanks Moretto team for all your help with restoring my hot water heater. You showed up and delivered. They are very professional; explained the issue, my options and completed the repair. They are affordable and will respond to your text within minutes. They are my go to guys for my plumbing needs, give them a try. Thanks Jack and team!“
“I called because my ac quit working. They came out the same day I called. Got things cooling quickly. Much better service than I have gotten from another company. I will definitely use them for seasonal checks. Thanks Airco“
“I cannot say enough great things about Rocky! I called & he was able to come to our house within an hour because he happened to be nearby & wanted to assess the problem with our clogged sink. He immediately got to work & also fixed 2 toilets that were not fixed adequately before we purchased the house. He is trustworthy & charges you an honest, fair price. I used to be the Yelp Community Ambassador for NWA & haven't written a review since resigning but I felt this was due. Thank you so much! -Jackie & Fred“
“Very good people to work with. My service person was very polite and professional. They answered all my questions and concerns. They came on time.“
“Edward and Jeremy were both very friendly. They explained what they were doing and why. Both worked hard to fix the problem I was having. They were here when they said they would be here. I am very pleased with the work they did for me.“
“In the midst of our tornadoes recently, Northstar was quick to answer our call and repaired our major water leak in an efficient and timely manner. Water is running again! Thanks for the great service“
“Highly recommend!! We called Friday, and Justin was here Monday morning to locate and fix a water leak in our yard. He happily answered all my questions, located the leak in about 30 minutes, gave us the option to fix it today, and quickly dug right to the leak and replaced the broken pipe. He even replaced a plastic part next to the leak at no extra charge because they often break. We appreciate you saving us possible future issues and expense! It was money well spent to have him do the digging and plumbing. Thank you for a job well done!“
“While it did take us going 3 weeks without water to get somebody out here, Jason (master plumber) and Briar did a fantastic job, I’d recommend them to anybody. Jason’s experience really showed and his trouble shooting abilities saved us from another inevitable major leak. Saved our butts and gave us peace of mind, thanks guys. I don’t remember the name of the last guy from Omni plumbing that came out for the same pipe burst but he left us with a “I hope it holds”, not Jason he takes pride in his work and it shows that he really does care about making sure customers are taken care of properly. Thank you sir for not just fixing the leak but solving our problem completely, big relief. Jason gets 5 stars, the last guy we had would get 2 stars now that I realize this should have and could have been easily solved the last time rather than us getting a $350 bandaid that held for a couple months. Pretty annoying now that I know how easy a permanent fix would have been to discover rather than giving a trusting customer a “I hope it holds”Service: Plumbing pipe repair“
“The young men that came to unclog my kitchen drain were so awesome. Very kind and respectful. People complain about the price but it wasn’t that bad considering. I would highly recommend them to anyone !!!Service: Drain cleaning“
“Fast but didnt get the clog out of main line did laundry that day and still backed up into the house.“
“This is my go to for issues with my septic tank. They do Great work for a reasonable price. Mike has come out the last two times. Very friendly and efficient.Service: Sewer repair“
“Responded to our needs, was open and communicated well. He fixed the problem and didn't try to sell us unneeded services or products. His charges were reasonable and I will definitely call him again when necessary. Highly recommend.“
“These guys are always here within the hour if we have a problem! Between my parents and our rentals, we keep them pretty busy! Thanks for all you do for us!!!“
“They are professional and courteous. They treat you like they care about you as a person and try to accommodate you as best they can in a timely manner.“
“I was very pleased with my fast, efficient and friendly heat and air service today! Trevor was very knowledgeable about my geo-thermal unit and how to maintain it.“
“Got the job done. Cost was $268 total to snake main line at house to clean out (100’) to unclog. Then snaked clean out to city man hole across road (150’) so for 250 feet, that’s the rate to help others estimate. There is a tree that grows near the line from house to clean out so my issue was roots.“
“Replaced our water heater elements and thermostat on the same day we called to schedule something! They were quick to help and quick during the repair! Very knowledgeable, friendly, and clean! Will be calling them for all our plumbing needs in the future and recommending to all in need of a plumber! Thanks so much guys!!Service: Water heater repair“
“During a semi-emergency, I called a plumber who told me it would be five days to get scheduled, another who did not answer his phone or return the call for two hours, Plumb Masters had a truck in my driveway in 1/2 hour. Mark the plumber told me what i needed, sent me to Lowe's and was back and had me installed in another 60 minutes. Clean, efficient work and very prompt and courteous service.“
“John and Cody were informative, helpful, and efficient. We had a couple of complicated jobs and they worked together to find the best and least expensive solution. I highly recommend them.“
“A local company without the big brand nonsense! Very knowledgable about new construction problems, responded and arrived in less than 45 minutes.“