Pro Desk at The Home Depot

Mar 2024

Normally I enjoy a good trip to the depot, but this time not so much. I was on a weird mission today for a laser level that needed to show up on a dark surface. I asked a gentleman named Andrew for some advice as I don't necessarily know what I'm looking for. I wanted something stronger than the previous laser level I had. And I asked about one that was $149. He said it should work for what I was looking for. I wanted to read the box to determine but since it was a locked up item I had to first purchase it. I decided (poorly) to purchase a cheaper one. Well since I purchased it, I decided to open it and test it out. Turns out it was not going to work for what I needed it for. So I returned it. The lady at the returns desk was semi understanding the first time. Than I decided (poorly again) to purchase the more expensive one in hopes it would work better. Well it did not. So I decided to purchase the original one I should've just went with the first time. But the entire time, every employee(the self checkout, the customer service desk etc) werel staring us down, making sure we weren't stealing (items we had paid for let me remind you) and hassled my husband during the return. I understand they were doing their jobs but why would I purchase and continue to purchase an item to try it out to see if it was what I needed it for and how it would work just to "steal it"? Being treated like a criminal when you are being upfront and honest with the employees isn't a great feeling. We didn't do anything wrong, you had no reason to ask which door we came in, where we parked or what we were driving. When all we were trying to do was purchase a laser level that we couldn't test without purchasing and instead of dragging our cranky toddler to and from the store three times, we just tried it out in the parking lot. My apologies for the long review but the whole story was needed to explain that employees staring down, making phone calls to the other side of the store, and asking those types of questions isn't necessary when someone is trying to navigate something they aren't familiar with. What's the point of returns or accepting them if you are going to judge someone for buying a similar item because the one they first purchased didn't work? Also might I add if I was going to steal why would I show up with a very noticeable feature, (ie my hair is neon orange) Not everyone is a criminal.

Jul 2022

They deserve -5 stars. 2 years ago, they used to surpassed other home improvement stores in Cheyenne when it came to customer service. NOT NOW! One of the day assistant manager can't even be bothered to help when his staff isn't able to find an item (even after numerous pages). He was too busy. The last straw was going in before closing to get 3 of 1 item they were supposed to have 11 of in stock. I had purchased the same item a month before so I knew right where it was supposed to be. Long story short, couldn't find it so asked the older man at the front desk to page someone. Waited and then they announced they were closed and when I returned up front to let him know no one came to assist, his words were to the affect of not my problem I paged someone, come back tomorrow I'm not helping you. This is the same associate who 3 months prior, I had asked why the military discount wasn't applying and he gave a flippant answer and was very rude. The night manager wasn't interested in helping either (giving a flippant remark of well it's in a box in the isle and if not then we don't have them), a wonderful associate took his time after closing to verify that yes their count was off and they did not have it in stock. I will pay the extra gas to go to Fort Collins if Home Depot is the only place I can get a specific item, otherwise I will be going to Lowes, Menards, Ace, Murdochs.... They continually treat customers like they don't matter.

Jun 2022

If we could give them 0 stars we would. We ordered a shed months ago in store and we were expecting installation soon. Come to find out that Home Depot had cancelled our order a month ago and didn't even bother to call us. When we called them, their response was basically too bad and if you want to put in another shed order we may get it to you in the fall and we won't do anything at all to make this right. Congrats Home Depot on forever losing our substantial business for remodeling our home to Lowes and Menards. We have never been treated like this at those places.