Sears Appliance Repair

May 2024

Had repair rescheduled three times. Taken multiple days off of work since repair window is 8-5. Unable to speak to a US-based agent. Parts say delivered to “Ashland” and signed for by “Tarr” yet Sears says they were delivered to a wrong address. Parts ordered for a third time. Promised return phone calls multiple times. Nothing. I will be canceling my home warranty and buying a new dishwasher. This is beyond bad at all levels. Please do not ask me to follow up as I know I will be sent into the international call center abyss where promises are made and nothing happens.

Mar 2024

The service tech could not repair my refrigerator. He could not order any of the parts because they do not make them anymore. He told sears and they told him to order them anyway . He told me if he did it the order would sit for three months.im going the call sears tomorrow and see what they have to say. Not real happy with them so far

Nov 2023

After 6 weeks the Tech arrived to change a part they ordered and left without verifying the dishwasher was fixed. My dishwasher was not fixed and I had to call them back to repair it. Who installs a new part and then doesn’t check to see if it fixed the problem? Sears service has fallen to rock bottom and seems to survive strictly by name recognition. 0 out of 5 stars if possible.