Heating & Air Conditioning / HVAC near Kenova

“I called them yesterday, they came today and fixed my heat pump..He was so kind and courteous..Stacys went beyond what I have ever had a company do for me..So reasonable priced also..Not like the big companies I have had which cost me a fortune and I usually got ripped off..I Highly recommend Stacys..“

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“I would 100% recommend this company! They were so quick to respond and come out to diagnose the problem for us, as well as making sure I understood the problem and the solution. Having no knowledge in the subject was certainly intimidating when having a problem, but Benjamin was great at making sure I understood the problem, the work, and how they were going to fix the problem! Thank you, again!“

“Bill my tech. Came to my house not empty handed had my coffee and pastries as I requested prior to his coming,what a surprise sure appreciate his gift and how he checked my furnace for the fall,done a wonderful job and sold me on a duct cleaning and UV light for A coil,I thank your company for being prompt and efficient in your ability to keep my equipment up to par.Thank You All!“

“I am so thankful for API! Mike got here and right to work and figured out what was wrong in no time. He went to get the part and had it fixed so quickly. I am very thankful for them. Highly recommend.“

“Got here within an hour and had me cooling off within 30 minutes. Would t use anyone else. They ROCKED!!!“

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“They are fair price and seems like good working people Dave the owner has always been putting forth effort of trying to get things done correctly and do right by the customer. I highly recommend Freeman's“

“I can't say enough. They are phenomenal and you can't beat their prices. Thanks so much for fixing my heat!“

“Great company who does outstanding work and at a great price and value Well worth the wait Be patient Recommend“

“Have used NHS for my business and personal repairs and maintenance. Very professional and reasonably priced.“

“Wonderful employees grate product friendly service and always happy to assist you in any way possible to there fullest capabilities“

“We called to have our furnace checked before winter they came out same day and checked it out the tech Anthony and Don both very professional sharp as a tack I recommend PolarBear and will be calling ans we remodel our 2nd home. they get 5 STARS from us“

“woke up to a AC not working and my house already at 80 degrees. called 5 other companies and they were booked out for weeks. With a baby and my wife 9 mos pregnant, we needed somebody to help ASAP. We called Cadco and Kelly the receptionist went above and beyond to help us and fit us in. Jacob and another man came over within a few hours and took care of the problem with no issues, fast and very nice. will def use them again! thanks for saving us on this sweltering day!“

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“Great service from Kelton. We go with regular seasonal maintenance with the aim of preventing problems before they happen. Kelton answers my questions and has explained what he is doing - this is much appreciated. I know all this stuff can be pricey, but the key point is I don’t feel gouged on the cost. Good experience.“

“Final update...10/27. Another tech came out. Replaced another part. Heat works now. Very happy!=====I will adjust my review once my issues are resolved. Had a new A/C and blower installed 6month ago ($9,500). A/C was working fine until we turned the heat on 2 weeks ago. The heat was not working. We called Ashland Furnace..a tech came out and said a new control board needs to be ordered. 9 days later..no part. We called and were told we would get a call back to see what the hold up is. Never received any call back. I called 10/18/2023 (2nd inquiry) and again was told they would get a call back to see where the part is......Update. Part installed 10/19. Heat worked for 30min. Stopped again and won't turn on anymore. Will be calling back tomorrow....It was unfortunate that the new furnace malfunctioned but it was fixed.“

“My family and I moved to Catlettsburg and purchased a semi-"fixer-upper" house a few years ago. Since that purchase, we have called on Now Service Pros on several occasions. Over the past three years, Now Service Pros has completed the following:
Shown up to repair frozen/burst water lines at 8PM during the winter months;
Repaired old heat pump that lost its fan and coolant charge (which led to the next item);
Installed two new heating and cooling systems (1st floor followed by 2nd floor units; including duct work);
Built our new detached garage;
Repaired plumbing and installed new dishwasher while I was out-of-town.

After recent repairs by NSP, I came upon this site with reviews. After reading all of the reviews, I can say I am honestly shocked. Representatives from Now Service Pros have been respectful of our home and family while providing quality work at a REASONABLE price. Yes, I have found cheaper estimates from other people, but I have also learned (the hard way) that you get what you pay for. Also, one of our earliest repairs fell within the time frame of our home warranty after purchase/closing. I was able to listen to the Now Service Pro representative talk to the home warranty company regarding approval of warranty coverage of the repairs. I have to agree with the owner/moderator of NSP...from what I heard, the home warranty companies try to find every way they can to deny or delay a coverage request.
We have relied on Now Service Pros for nearly all of our renovations and repairs (aside from small tasks which we brave on our own) and will continue to do so in the future. NSP, thank you for all that you have done.
Have a blessed day.

7/20/2024
New update. Less than a week ago during the high heat of our summer, our air conditioning went out without notice. Gave NOW Service Pros a call to inquire about saving us from the summer heat. They were able to come out and quickly troubleshoot our air-conditioning unit. Unfortunately, it was not something as easy as replacing a simple piece so they were able to get a new mini split air conditioner installed that day and had us back and comfortable evening. Once again, truly grateful to NOW Service Pros and all of their staff for the quick help.“

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“The service was EXCELLENT..the two men were very professional ...knowledgeable ...kind with wonderful customer service . I highly recommend this company ..we will never use anyone else .“

“The receptionist on phone is a delight to talk. Very helpful and super polite. Could talk to her all day.“