“update 07/20: i spoke to the owner recently and she was very polite and apologized and even issued a refund! i changed my stars because of how nice this business is and how much i appreciate the owner personally reaching out to me to talk about the situation and even explain that they’d be working with my nail artist to help her in the areas she needs work on! i do think this is a lovely establishment and i will be coming back the next time i am in fairmont and need a manicure!
i really don’t want to leave a negative review because my nail artist was so nice, but unfortunately i’m not happy with my nails :/ i initially went in with what i thought was a simple nail art design (i didn’t want the shape, just the design), but was told that she doesn’t do nail art. i was a bit disappointed, but i needed my nails done since my natural nails break easily. i opted to just get plain gel polish since she couldn’t do the nail art. she was very pleasant to talk to and she even was very respectful about my accommodation request to wear gloves. my nails looked fine in the salon, they were a bit basic for me (i usually get nail art done), but they were painted and it was what i asked for. however, upon getting home and seeing them in another light, i could see that the white nails were very lumpy and uneven, and the black isn’t quite fully opaque.
the customer service i received was amazing but ultimately my nails didn’t turn out how i wanted them to and i’m a bit bummed about that :/ i won’t have time to get them re-done before the event i am going to, unfortunately. i can’t speak much about the salon in other regards but: amazing customer service, not so amazing results.
*attached photos of the nails i wanted, and how my nails look in different lighting. note: my right ring finger was crooked before going to the salon lol*“
Spa
“update 07/20:
i spoke to the owner recently and she was very polite and apologized and even issued a refund! i changed my stars because of how nice this business is and how much i appreciate the owner personally reaching out to me to talk about the situation and even explain that they’d be working with my nail artist to help her in the areas she needs work on! i do think this is a lovely establishment and i will be coming back the next time i am in fairmont and need a manicure!
i really don’t want to leave a negative review because my nail artist was so nice, but unfortunately i’m not happy with my nails :/ i initially went in with what i thought was a simple nail art design (i didn’t want the shape, just the design), but was told that she doesn’t do nail art. i was a bit disappointed, but i needed my nails done since my natural nails break easily. i opted to just get plain gel polish since she couldn’t do the nail art. she was very pleasant to talk to and she even was very respectful about my accommodation request to wear gloves. my nails looked fine in the salon, they were a bit basic for me (i usually get nail art done), but they were painted and it was what i asked for. however, upon getting home and seeing them in another light, i could see that the white nails were very lumpy and uneven, and the black isn’t quite fully opaque.
the customer service i received was amazing but ultimately my nails didn’t turn out how i wanted them to and i’m a bit bummed about that :/
i won’t have time to get them re-done before the event i am going to, unfortunately. i can’t speak much about the salon in other regards but: amazing customer service, not so amazing results.
*attached photos of the nails i wanted, and how my nails look in different lighting. note: my right ring finger was crooked before going to the salon lol*“