Christopher A. Stansbury, OD

Feb 2024

Shame on Dr. Sinclair and WV Eye Consultants! I have been a patient here for many years. I recently noticed a scratch on one of my eye glasses lenses and went to Lens Crafters in the Huntington Mall to see if it could be buffed out or if I needed a new lens. Ended up I needed a new lens which they had in stock. Unfortunately, the one year period to use this RX expired in Nov. 23. They did say, however, that Dr's can "extend" the prescription and all they would need to do is fax the RX to them and I could come in and get the lenses replaced. I called WV Eye Consultants on 2 different occasions. I first spoke with Melissa and she said the RX had expired and I would need to have a new exam. I called again today, Feb. 13, 2024, and spoke with Crystal (pretty sure that was her name), thinking I would try again as I had not told them what Lens Crafters had told me, that the Dr. could "extend" the RX. I went through everything with Crystal, asking if Dr. Sinclair would do that, as I did not need a new RX, and was going to use the same frames I had. It was apparent she was not listening to what I was saying because she said, "well, if you had used the RX prior to November, it wouldn't have been a problem. Told her I DIDN'T NEED to use the RX prior to November as I just recently noticed there was a scratch on the lens!! She said I would have to have a new exam and get new glasses. Not sure how she knows I would need new glasses! Tried explaining to her that I felt my vision had not changed and I wasn't intending on getting new frames. She proceeds to tell me that she didn't think her vision had changed but it had. I told her I was 74 years old and felt I knew if my vision had changed. She proceeded to tell me she didn't think her RX had changed, but it had. She did not care and said again I would need a new exam. I am sorry WV Eye Consultants are in such dire financial straits that they need to try to force someone to pay for an exam, when they could do the right thing and extend my RX ! I asked her to please send me all my records.

Nov 2023

If you have a problem, don't go. It's a cattle herding mentality, get you in & out. That's fine until you have an issue then you're in trouble. Eyes need to be taken seriously.

Dec 2020

I have had cataract surgery by Dr. Sinclair and also upper and lower lid surgery. He and his staff have been nothing but kind and considerate to me as I have had an unexpected setback not at their fault. He has personally called me numerous times and is researching and do all he can do. I appreciate and feel that they are protecting me from covid to the best of their ability. I suffer from asthma but I wear my mask and cough when I have to. I would not want anyone else caring for me at this time.