Kettle Moraine Heating & Cooling

Mar 2024

Had my furnace serviced by them as a general maintenance and they told me my heat exchanger was cracked and had me sign a document that said I would not used the furnace until it was replaced. The quote for fixing it was as much as a new furnace that I was quoted And had parts included that were not mentioned when he was here. I had 2 other companies come out because I needed a second and third opinion for my peace of mind and they said the furnace was in perfect working condition and went over everything with me. I then told them my experience and they said this company does this a lot. How shameful it is that this company would take advantage of people and scare them. They are malicious and unprofessional.

Jul 2022

I called 3 companies to get quotes for my A/C to be replaced because it was 35 years old and stopped working.1st place came out and told me my furnace was 22 years old and also needed to be replaced. They gave me 3 quotes, the cheapest being $12,900.2nd company we sent photos to and they quoted us $8,900 for A/C and Furnace.3rd company was Kettle Moraine. I asked to submit photos and get quote for A/C and Furnace. Guy told me Furnace is 5 years old and doesn't need to be replaced. He quoted me $4,700 for A/C and sheet metal work. I agreed. When quote came in it was $4,300. Woo-hoo!!!! When the techs came to install they found the motherboard on the Furnace was bad so...read full review

May 2021

The individual came out to the house check the furnace. Made it seem like if he didn't check it it would have died on us over the winter. Did not check the filter which was very dirty. Proceeded to check part of the AC. Did not check the pressure of the AC to see if the freon was low. Just that the compressor was junk and the AC unit only a few years old was a cheap unit and all should be replaced. Quoted $5,000 plus labor to replace. Did not diagnose 100% or give a price on fixing old unit. Underhanded Scare Tactics in my opinion. I will be calling for a partial refund tomorrow we'll see how that goes. Seems I've already called and was supposed to receive a phone call...read full review