Donovan & Jorgenson - West Allis

Donovan & Jorgenson, Inc. is a well-respected HVAC company in the Milwaukee metro area, known for their customer service in the heating, cooling, and air quality industry. The company, which has been employee-owned since 1985, emphasizes the importance of communication and educating clients about their recommended services. One customer recently had a positive experience when their furnace stopped working and they needed prompt service due to a newborn in the house. The service technician, John, quickly diagnosed the problem and presented repair and replacement options. John was knowledgeable and professional, and the customer decided to replace their aging furnace. Josh, the sales representative, provided multiple options and was thorough in the process of selecting the best furnace for their needs while considering their budget. Another customer had a great experience from start to finish with their furnace and A/C replacement. They compared six other installation companies and HVAC manufacturers and found Donovan & Jorgenson to be highly competitive. Rick, the representative, was extremely knowledgeable, helpful, and friendly throughout the process. Overall, Donovan & Jorgenson is praised for their excellent customer service, with customers noting that the technicians are knowledgeable, professional, and thorough in their explanations. They have received positive feedback for their installation and repair work, and one customer even noted that they have the best customer service and technicians in the industry.