They broke my fathers frames and failed to inform him of lens focus width causing him him to purchase incorrect lenses. They refused refund and frame replacement.
March 2023
The staff is not knowledgeable on printing, writing or faxing of expired prescriptions for glasses. They gave a customer care number that I am sure they knew you can’t fail complaints with. The staff particularly Nancy talked over me so much she gave me contradicting information about how I could get my daughters old prescription. Her and her coworker continuously repeated its old ok duh I know that but because it’s old and your system is old shouldn’t mean I can’t have it. One min they could only write it down then they could fax it and then nope we can’t fax it because it’s old even though it was for another optical
March 2022
The vision center is fabulous! I am sad that I had to change over to another provider because of insurance —- the team at this Vision center is absolutely awesome!!!! Especially the assistants and techs!!! Customer service is always on point!
They broke my fathers frames and failed to inform him of lens focus width causing him him to purchase incorrect lenses. They refused refund and frame replacement.
The staff is not knowledgeable on printing, writing or faxing of expired prescriptions for glasses. They gave a customer care number that I am sure they knew you can’t fail complaints with. The staff particularly Nancy talked over me so much she gave me contradicting information about how I could get my daughters old prescription. Her and her coworker continuously repeated its old ok duh I know that but because it’s old and your system is old shouldn’t mean I can’t have it. One min they could only write it down then they could fax it and then nope we can’t fax it because it’s old even though it was for another optical
The vision center is fabulous! I am sad that I had to change over to another provider because of insurance —- the team at this Vision center is absolutely awesome!!!! Especially the assistants and techs!!! Customer service is always on point!