I purchased a pair of expensive glasses and the one arm broke off after only 1 year of use. Unfortunately, the 1 year warranty expired 6 weeks ago. I had trouble with this pair of glasses since day one with multiple adjustments, which is why I feel the arm broke. As I understand they have a policy, I also felt with the history I experienced with this pair more could have been done, so technically my fault and lesson learned. SO PLEASE BE AWARE OF THE 1 YEAR RETURN POLICY and make sure you are completely satisfied with your purchase before that 1 year expires. Sadly, I will not be returning to Walmart Vision Center in Tomah for my next pair of glasses.
April 2020
I walked into the eye clinic to schedule for contacts. There were 2 employees, one being a manager. I was helped by the other employee and the manager was sitting at the next desk over. While taking my information, we were constantly interrupted by the manager making unnecessary comments. The first thing she did was yell at my 5 year old for touching a glasses case. The case was empty and she didn't pull it down, just touched it with her finger. After that I kept my kids at my side and continued giving my information to schedule. I gave my address and zip code Tomah, 54660 and the manager rudely says "that's not Tomah, you don't live in Tomah."... read full review
April 2018
3 weeks later, still waiting for my glasses to show up, sales staff not helpful
I purchased a pair of expensive glasses and the one arm broke off after only 1 year of use. Unfortunately, the 1 year warranty expired 6 weeks ago. I had trouble with this pair of glasses since day one with multiple adjustments, which is why I feel the arm broke. As I understand they have a policy, I also felt with the history I experienced with this pair more could have been done, so technically my fault and lesson learned. SO PLEASE BE AWARE OF THE 1 YEAR RETURN POLICY and make sure you are completely satisfied with your purchase before that 1 year expires. Sadly, I will not be returning to Walmart Vision Center in Tomah for my next pair of glasses.
I walked into the eye clinic to schedule for contacts. There were 2 employees, one being a manager. I was helped by the other employee and the manager was sitting at the next desk over. While taking my information, we were constantly interrupted by the manager making unnecessary comments. The first thing she did was yell at my 5 year old for touching a glasses case. The case was empty and she didn't pull it down, just touched it with her finger. After that I kept my kids at my side and continued giving my information to schedule. I gave my address and zip code Tomah, 54660 and the manager rudely says "that's not Tomah, you don't live in Tomah."... read full review
3 weeks later, still waiting for my glasses to show up, sales staff not helpful